UKSoccershop Return Policy
My order is incomplete or item(s) are missing
If you take no action, we will forward the remainder of your order when stock is received by the manufacturer, notifying you when we do so.
However, if you wish to cancel the outstanding items on your order, or change to alternate items, you may do so from within your order history in your My Account page.
My order has been cancelled but I’ve still been charged
As soon as we cancel an order we automatically send information to your bank to ask them to release any outstanding authorisation. This process will take up to 7 days depending on your banks procedures. For orders placed from overseas this may take longer.
Can I return an item?
Returns for shirts with shirt printing, retro shirts or any other form of personalisation will only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty.
Once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club.
How do I return my item?
You will also be provided with a link to download our return form, which includes all the relevant instructions and must be included with all returns.
What should I do if I receive the wrong item?
If you are returning items over £100 value, you should use special delivery as your payment method. UKSoccershop will not take responsibility for lost orders over this value which are not sent via special delivery.
If you are returning items under £100 in value, please use recorded delivery. Should the parcel be lost, we will cover the difference between the order value and the value paid out by Royal Mail.
I want to check on status of my return
You may check your return status at anytime by logging into your My Account page and viewing your order history.
We will process all returns within 10 working days of receiving the package from you. If you feel this period has expired, it may be because we have not received the return or are unable to identify it with you.
If you sent the package without the return form or any details to identify you, our team will not be able to match it with your order. You should therefore email us using the form below with the tracking number of the returned shipment. We will verify it has been received and then proceed as per your request.
You should also check with the postal service to check the shipment has indeed been delivered to us. If you need help claiming for a lost parcel, our team will be happy to assist you.
I would like to make a complaint?
Please provide as much information as you can when making your complaint to allow us to deal with it in the most efficient manner. Please ensure you provide your order number and full contact details, including your email address.
Please also provide suggestions as to how we can make things up to you. All reasonable suggestions will be considered, where appropriate.
I would like to request additional information?
For more information visit UKSoccershop
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