Ultralife UK

Ultralife UK Return PolicyUltralife-UK-Return-Policy

All Products supplied directly by Ultralife have a 30-Day money back satisfaction guarantee. If you are not completely satisfied with the product or the result that you get, simply return the empty/partly used jar to Ultralife within 30 days, using a traceable form of shipping such as recorded delivery, and we will refund you the complete cost of the product.

Return Terms and Conditions:

  • If you would like to return part or all of your order, please fill in the reverse of your invoice that accompanied your order and send the goods back to:

    ULTRALIFE HEALTHCARE LTD
    WEMBLEY WORKS
    HEMINGFIELD ROAD
    WOMBWELL
    S73 0LY

    You are responsible for all postage and packing costs and these will not be refunded.

  • If after the first few (1- 3) scoops you don’t like the taste or the way the products mix, you will receive a refund, less costs of postage and packing which are non-refundable.
  • Other than that, refunds will be offered on a proportionate basis to reflect how much of the product has been used.
  • Powdered products will be weighed on return to Ultralife Healthcare Ltd. to establish how much has been returned.
  • If you take advantage of any multi-buy offer or discount, you will be refunded according to the discount that was applied to the offer.
  • Please allow at least 7 working days for your refund or exchange to be processed.
  • The money back guarantee applies to all products purchased on Ultralife Healthcare Ltd.com by mail order or through our Customer Service department. Ultralife Healthcare Ltd. stockists are not obliged to offer the same service.
  • If you take advantage of any offers on the same product, all tubs/bottles/bars (including empty containers) will need to be returned for a refund to be made. Please ensure that tamper evident seals on unused products are not broken (other than the one tried) as only the sealed products can be refunded in full.
  • Refunds and exchanges can only be given for products received by us within 40 days from receipt of order and only if we have the original packaging and any remaining content returned to us. However, exchanges will not be further exchanged or refunded. Products that are out of date will not be refunded.
  • We cannot be held responsible for lost returns, caused by your choice of carrier. We therefore recommend you send your goods back via a recorded, special or proof of delivery service.

Note: Ultralife Healthcare Ltd’s money back guarantee does not affect and is in addition to your statutory rights.

For more information visit Ultralife UK

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