Vendula London UK

Vendula London UK Return PolicyVendula-London-UK-Return-Policy

  • UK
Free Royal Mail Standard Delivery: 3 to 5 days
Recorded Delivery: 1 class : 2- 3 day
Next Day Delivery: For order placed before 3pm weekdays only
  • Europe*
Air Mail : 7 – 14 days (not including weekend)
DHL : 3 – 5 days (not including weekend)
DHL Global Mail : 7- 14 days (not including weekend)
  • Wordlwide – International**
Air Mail : 7 – 14 days (not including weekend) – Tracking Provided when requested.
DHL Delivery: 3 to 5 weekdays days.

 

Note about deliveries outside the European Union
If you order products from our site for delivery outside the European Union, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.

You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

*Europe: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Italy, Jersey, Latvia, Lithuania, Luxembourg, Maldives, Malta, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK – Channel Island.

**International: Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong, Iceland, India, Indonesia, Iraq, Israel, Jamaica, Japan, Jordan, Kenya, Kiribati, Kuwait, Kyrgystan, Lao, Lebanon, Lesotho, Liberia, Macau,  Madagascar, Malawi, Malaysia, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Puerto Rico, Qatar, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Somalia, South Africa, South Georgia, South Korea, Sri Lanka, Suriname, Svalbard and Jan Mayen Islands, Swaziland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United States Minor Outlying Islands, Uruguay, USA, Uzbekistan, Vanuatu, Venezuela, Viet Nam, Virgin Islands (British), Virgin Islands (U.S.), Wallis and Futuna Islands, Western Sahara, Yemen, Zambia, Zimbabwe
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Returns:

If any of the items you have ordered are unsuitable, please inform us within 7 days of receipt via our contact page or by calling us on +44(0)20 8385 2587. Please include your order number and a description of the item you wish to return.

Send the unwanted item back to us at the address below, including your name and order number.

“Website orders return”
Vendula London,
15 Main Drive,
East Lane Business Park,
Wembley, Middlesex
HA9 7NA

We are happy to give a refund/exchange providing the items are returned complete, in perfect condition and in their original packaging within 7 days of us receiving your returns notification email.

  • Items returned outside these conditions may receive a credit note.
  • A refund will not be possible if the item(s) arrive damaged as a result of the original packaging not being used. In such cases, the item(s) will be returned to you.
  • We can only issue a refund on postal fees if your order was faulty at reception or your product has gone faulty within the 6 month of guarantee.
  • Christmas returns: Christmas gifts can be exchanged or refunded by the 10th of January with a proof of purchase, in perfect condition and in their original packaging.
This does not affect your statutory rights. When returning items we strongly recommended you obtain proof of postage. We cannot accept responsibility for parcels lost in transit. Upon receipt of items returned as faulty, Vendula London will arrange an exchange.

Vendula London’s decision is final.

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