WALL London Return Policy
WALL London’s Guarantee
If you are not utterly satisfied with your garment, we will do our best to replace it immediately where possible or refund you. Our aim is to make sure you are absolutely satisfied with the clothing and the service we provide. If the goods you have ordered are in stock we will ship your order to you within 48 hours. Please remember that many of our pieces are individually made so from time to time some sizes and colours may be temporarily out of stock when you call. We shall let you know if the item you have ordered is not immediately available. All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.
Delivery
If You Live In The UK
Stock permitting, all orders placed by mail-order or on the web are usually despatched to arrive with UK customers within 5 working days. During the busy Christmas period, we will advise you if there are likely to be any small delays. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.
Please call us on 0844 850 7373 to arrange a next day delivery service. This is available on orders placed before 3.30pm where we have the relevant garments available. An additional £4.95 charge is required for this service.
Download or Print WALL ORDER FORM here
If You Live Outside The UK
If you live in one of the European countries listed below, the charge for delivery is £10, and the parcel will take 5-7 working days for receipt.
European delivery country list: Hungary, Cyprus, Monaco, Sweden, Czech Republic, Irish Republic, Netherlands, Austria, Switzerland, Denmark, Italy, Estonia, Poland, Azores, Portugal, Balearic Islands, Finland, Latvia, France, Belgium, Lithuania, Germany, Vatican City State, Luxembourg, Slovakia, Greece, Madeira, Slovenia, Corsica, Malta, Spain, Norway, Andorra, Liechtenstein.
If you live outside the countries listed above, the charge for delivery is £20, and the parcel will take 7-14 working days for receipt.
Our Returns Policy
At Wall Luxury Essentials we aim to give an immaculate service. Obviously this extends to instances where, for whatever reason, you feel that you would like to send your goods back for an exchange or refund. Please read the following carefully.
If you are not happy with your Wall Luxury Essentials mail order goods please return them to us within 30 days. This is reduced to 14 days for sale items. Purchases from our Notting Hill Boutique should be returned within 15 days (7 days for sale items). We will be happy to make an exchange or refund, providing the goods are returned in perfect condition and in their original packaging. Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected). Please note that we are not responsible for return postage. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.
All items undergo comprehensive quality control and are checked for faults and damage before they are sent to customers. Should you receive an item that is not in perfect condition, please contact us immediately by emailing us on enquiries@wall-london.com. Please ensure that all garment tags remain attached, as removal will call into question whether the item was used and damaged at that time.
Please send your items to:
Wall London
Studios G.04
140 Wales Farm Road
London W3 6UG
United Kingdom
Download or Print WALL RETURNS FORM here
WALL London want to make your invoice and returns form easier than ever before. That’s why we have reviewed our format and made understanding your order as well as requesting your exchange more efficient. Your new invoice and returns form will come on one page featuring two sections, saving paper as well as time. Simply remove the invoice for your own records and complete Section 2 for a quick and easy return or exchange and of course if you have any questions do not hesitate to contact us on 0844 850 7373.
Here at Wall we feel that it is important to inform our customers how our returns system works.
The returns process is in general an elongated procedure. It usually takes a few days for your package to arrive at the warehouse.
Upon receiving your return, it is unpacked; garments are thoroughly inspected, pressed and packed and then entered onto our system manually.
We will then send you a replacement or process a refund.
The processing time is dependent on the volume of returns we receive. We will do our utmost to process your returns in a timely manner.
For more information visit WALL London
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