Things From Another World Return Policy
Shop with Confidence. TFAW.com guarantees quality products and service. Your satisfaction is ourfirst priority.
If an item is damaged in transit, has a manufacturer defect, or is an incorrect item, please contact usfor replacement details within 48 hours of receipt.
We do not accept any liability for the content of the items we sell. This means that we cannot accept return on comics, graphic novels or books because the storyline or art wasn’t to your liking, or because you accidentally ordered the wrong book. We do take consideration for the following exceptions:
- Apparel – item may not be worn or washed. No returns on intimate wear.
- Toys, statues, collectibles, models – Product must be unopened and in the same condition it was when you received it.
- All Pre-Order/Backorder sales are final and cannot be canceled or returned (why?).
* You MUST contact us prior to sending a return back. Please contact us by using our contact formor by calling 1-800-862-0052 (Monday – Friday, 9am-5pm Pacific Time) . Please note that you may be charged a 10% re-stocking fee for any returned merchandise unless it was damaged in transit, has a manufacturer defect, or is an incorrect item. We can refund shipping costs only if the return is the result of our error. Otherwise, shipping costs will not be refunded as they are the responsibility of the customer, and refunds will be for product costs only.
Sorry, we do not accept returns on Nick & Dent products.
If our customer service department instructs you to return an item, please use the address below:
Attn: Customer Service
Things From Another World
2008 SE Monroe St.
Milwaukie, OR 97222
Please write your reason for return on the packing slip and include this packing slip with the returned item in its original packaging.
Return Policy & Procedure for Items delivered via In-Store Pickup or for Oregon local customers
All the same rules from above still apply. If you have contacted us via phone or email (within 48 hours of picking up your order) and a return is authorized, you have two options.
Please write your reason for return on the packing slip and include this packing slip with the returned item in its original packaging.Then you may either take the item(s) back to the physical store locationor you can mail the item(s) back to us at:
Attn: Customer Service
Things From Another World
2008 SE Monroe St.
Milwaukie, OR 97222
Please note that whichever method of returning your item(s), your refund will be processed only once the item is received and inspected by our customer service department. This means that if you opt to return an item to a store, the store staff will then arrange to have the item sent back to our customer service staff, but that the in-store employees cannot process your credit card refund while you are in the store. Our customer service staff will contact you via email or phone to let you know once your item has been received and your refund processed.
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