World of Solar Return Policy
DISTANCE SELLING REGULATIONS
Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. We will issue you with a full refund, including outward delivery charge; however you will need to return the entire order to us at your cost if you have already received them.
If we do not receive the cancelled order back, we may arrange to have them collected at your cost.
You can cancel your order by:
Emailing us at admin@worldofsolar.com with your order number to request information regarding returning a product or via my account.
Return the product(s) to our store with your receipt and bringing the card you used to pay for the order so we can issue a refund.
In writing to Festive Lights Ltd T/A World of Solar, Disklok House, Preston Road, Charnock Richard, Chorley, Lancashire, PR7 5HH.
RETURNS POLICY
UNWANTED ITEMS
In addition to the Distance Selling Regulations, World of Solar will refund or exchange any unwanted items on your order before or up to 28 days after receipt of goods. For returns made outside the Distance Selling Regulations we will refund the value of product, excluding any delivery charges.
DAMAGED AND FAULTY ITEMS
Any fault or damage to the product must be reported as soon as reasonably possible after receipt of the goods. We may ask the consumer to provide details of the fault or damage to allow an assessment of the best way to deal with the problem.
After assessment the consumer will be contacted and offered a replacement product or credit note. Refunds will only be offered if the item is less than 28 days old.
If a replacement is required there are two options dependant on the size and nature of the items. For smaller items please use the Royal Mail returns label that is accessible via the order history section within my account* (if you don’t have an account you will be prompted to create one). For larger items we will arrange for a ‘reverse it’ option whereby the new item will be delivered and the faulty item collected at the same time.
Note: Struggling to open the returns form page? You must have the latest version of Adobe Reader in order to open a PDF document such as this one. Please ensure you have downloaded it here.
*Please note that if you are using the returns label, you must also click the option on the order history tab to ‘return an item’, which notifies us that you are returning an item.
If a refund is required we can arrange a suitable collection time or ask you to return the item to us via Royal Mail*.
Note: collection can only be designated for weekdays (Monday to Friday) either morning or afternoon.
If the collection failed the customer must pay to re-arrange the collection and arrange a convenient time.
If the item is not faulty, World of Solar will contact you to discuss the next procedure.
* Collections will only be arranged if the value or weight of the item exceeds our small parcels requirement. We advise customers to send returned goods on a Royal Mail 1st or 2nd Class Recorded Service. The return cost will be refunded to the customer upon receipt of goods. (Please note that parcels sent via Royal Mail can sometimes take up to 7 days to reach us).
IN ALL CIRCUMSTANCES
We understand that goods need to be examined and in some cases installed; however, you as the consumer have a duty to take reasonable care of the goods. Goods must be returned in or with the original packaging wherever possible.
Please note, return procedures may take longer during peak order times, you will be contacted as soon as possible.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU OR CONSUMER DIRECT.
For more information visit World of Solar
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