X-1

X-1-Return-PolicyX-1 Return Policy

X-1 wants you to love waterproofing music as much as we do. If you are not satisfied with your purchase, take a look at our Return Warranty and Refund Policies below. Then follow the simple steps.

REASONS TO RETURN A PRODUCT FOR A WARRANTY:

If there is an issue with the case, headphones, or soft goods that falls under the X-1 Audio limited time Warranty.

  • All Return Warranty items must be sent in within 1 year of purchased date. For more information on our Warranty Policy please click here.
  • All Return Warranties must have an RA #.
  • All Returns Warranties must have their RA # written on the outside of the package or it will be sent back to sender COD.
  • Warranty Replacement item(s) will be sent out within 5-10 business days of receiving your approved Return.
  • Replacement items will be shipped UPS Ground at no charge however you can upgrade your shipping and pay the difference just contact, X-1 Customer Service for more information.

SIMPLE STEPS TO A HAPPY RETURN WARRANTY:

  • 1. Fill out RA Form once it has been processed you will be emailed an RA number and return instructions. RA Numbers are valid for 30 days.
  • 2. Box up your return and ensure to include the following:
  • a) RA number written on the outside of the package
  • b) Copy of the receipt
  • c) Copy of your RA# email

REFUND POLICY:

To receive a refund, returned items must be purchased from the X-1 Online Store
( Online e-store located at http://www.x-1.com/store )

  • Items must be returned within 21 days of purchased date to receive a product refund.
  • Items returned in original unopened condition will receive a full refund
  • Shipping charges on returned items are not refundable unless the return is due to our error (i.e. incorrect product)
  • Items returned that were purchased with, all or part of a gift certificate will be refunded as store credit for use on a future purchase.
  • All refunds will be credited within 5-10 business days of receiving your approved return.
  • Refunds must have their RA# written on the outside of the package or it will be sent back to sender COD.

SIMPLE STEPS TO A HAPPY REFUND:

  • 1. Fill out RA Form once it has been processed you will be emailed an RA number and return instructions.
  • 2. Box up your return and make sure to include the following:
  • a) RA# written on the outside of the package
  • b) Copy of the receipt
  • c) Copy of your RA# email

For more information visit X-1

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