Zagerz.com Return Policy
What is Zagerz.com’s cancellation policy?
Email us at support@zagerz.com and we’ll see what we can do. Once an order is shipped, cancellation is no longer an option.
What is Zagerz.com’s return policy?
Unless there is a defect, or we send the wrong item, we do not accept returns. If you do not like the item, do not try to make it defective to get a refund. We will know. We recommend you appreciate your item for what it is – a piece of computing power greater than all of NASA back in 1969 when it sent two astronauts to the moon! So sit back and marvel at it’s wondrous quality and put it up for sale yourself, give it to a kid in the neighborhood, or donate it to a worthy cause. In general, please think twice before trying to send it back. We have plenty – that’s why we’re selling it. If your defective phone exhibits use, damage, or software changing of any kind you will not be refunded even if it is legitimately defective. we will just send it back to you.
Make sure to keep all the original packaging, and please note that all eligible returns must be requested within seven (7) days and postmarked within fourteen (14) days of delivery.
If we accept your claim, you will pay for return shipping. For items we shipped for free, your refund will be less a standard shipping expense of $4. We recommend you protect the items you send us as we are not responsible for loss or damage during transit. If we do not receive your item and the contents of your shipment in its entirety (accessories, packaging, etc.) or it comes back damaged from shipping, you will forfeit your refund.
If you have an overweight/over-sized item that was shipped to you via a Freight Carrier, we will arrange for the carrier to pick the product up directly from your home. You will be informed of the return shipping fee via phone or email for approval of return before pickup is scheduled.
HOWEVER, NO RETURNS, REFUNDS WHATSOEVER WILL BE ACCEPTED ON THE FOLLOWING:
- Overstock, Closeout and Clearance items;
- Items that cannot be accepted for return due to hygienic reasons (such as, but not limited to, toiletries, cosmetics and beauty products, fragrances, lingerie, jewelry, leather goods, swimwear, earrings, duvets and pillows);
- Items that have been made to the Buyer’s specifications or personalized;
- Items that been manufactured, assembled or installed by or on behalf of the Buyer, in whole or in part;
- Food items;
- Items that, by their nature cannot be returned, or are liable to deteriorate or expire rapidly;
- Headphones and Earbuds (no returns once packaging has been opened);
- Vintage items;
- Services (such as, but not limited to, downloads, travel, event and destination experiences); and,
- Membership.
These items are for FINAL SALE only. If your items are eligible for return, please visit the Returns page.
We will credit all eligible returns provided you request return within seven (7) days and postmark within fourteen (14) days of receipt. All items must show NO signs of wear at all and must be returned with everything that was sent in their original packaging along with the original packaging. You have the option of receiving either a refund to your credit card or a credit to your Zagerz.com account.
What is the process for returning an item?
A Return Management Authorization Number (RMA) must be obtained to initiate a return on a return-eligible item. To obtain an RMA, email support@zagerz.com. If your request is approved, we will issue an RMA.
IMPORTANT: Please note that any items returned without an authorization number will not be processed. We are not responsible for orders returned without an RMA number or refused items. You will not be refunded and you may even incur additional charges
Contact details for Customer Care:
Can I exchange an item for one of a different size/color/etc.?
No.
How will I know when my return has been received?
After we receive your return and confirm the condition, you will receive an email confirming that your refund has been processed, as well as the amount credited. If the refund is made to your credit card, please allow ten business days for the refund to appear on your statement.
Did you receive the wrong item?
If you believe you received an item in error, please contact support@zagerz.com so that we can assist you. Make sure to keep all original packaging, and please note that all eligible returns must be requested within seven (7) days and postmarked within fourteen (14) days of delivery.
For more information visit Zagerz.com
Submit your review | |