Zappos.com

Zappos.com Return Policy

FREE Shipping:

Unlike many other web sites that have special rules and lots of fine print, Zappos.com offers free shipping on all domestic orders placed on our website, with no minimum order sizes or special exceptions.

Just because shipping is free doesn’t mean it should take a long time. Zappos.com understands that getting your items quickly is important to you, so we make every effort to process your order quickly.

FREE Returns:

If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be unworn, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if for whatever reason you’re not happy with your purchase, just go through our easy self-service return process (via My Account) to print out a free return label – your domestic shipping costs are prepaid.

(Self Service) Return Instructions

With Zappos Retail, Inc.’s 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.

• You can return your purchase for up to 365 days from the purchase date. If you purchase on 2/29 of a Leap Year, then you have until 2/29 the following Leap Year to return those orders. That’s four whole years! Woot!
• Products must be in the condition you received them and in the original box and/or packaging.
• Return shipping is absolutely FREE.
• You will be provided with a pre-paid UPS domestic or USPS domestic label to return the purchase to us.*
• Please do not send your purchase back to the manufacturer.
• Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 365-day return policy, all returns will need to be received and processed by our warehouse within 365 days of purchase.

*Please note to use our pre-paid labels, shipments must be sent from the United States.