Zavvi UK Return Policy
What do I do if I’ve received incorrect/faulty goods?
We’re sorry that your delivery has not gone smoothly. Please read our returns policy to find out how to return the item to us. Once we have received your return we will promptly process your request.
Please note that faulty goods must be returned within 28 days of the date of delivery. Once again we are sorry for inconvenience caused.
How do I return an order?
Please read our returns policy in full before returning an item in order to obtain an authorisation number.
As many of our customers want to order Christmas presents early, we have extended our normal returns policy. Any items purchased after the 1st of November may be returned to us up to the 31st January.
When will I receive my refund/replacement after returning an item?
We offer an “absolute satisfaction” guarantee where you can return any unopened item within 14 working days of the date of your receipt of your order.
We will refund your credit/debit card in full once we have received and processed the item.
Please read our returns policy in full before returning an item in order to obtain an authorisation number.
Please check the product availability time on the website and remember to add postage time (3-5 working days) to obtain a complete estimate of when you can expect your item to be delivered. Whilst we try to get your item to you as quickly as possible there may be occasions where delays with the postal service are outside our control.
For more information visit Zavvi UK
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