Zenggi

Zenggi Return PolicyZenggi-Return-Policy

Can I return or exchange an order?

Yes. We consider it important that a customer is 100% satisfied with a purchase. Therefore you have 14 days from delivery to return your items. To exchange items for another item, a new order has to be placed on our website.

Once we receive your package in the original state we will promptly issue a refund. You will be updated on this automatically. If you asked for a refund your money will be credited to your credit card account (if you have paid by credit card), to your bank account (if you have paid by using iDEAL, AfterPay (only in the Netherlands) or Bancontact/Mister Cash (only available in Belgium)) or to you PayPal account (if you have paid by using PayPal). If you return an article that has been paid for with store credit this credit will be revalued.

To be eligible for a refund – we do not refund the initial shipping cost –  the returned articles must be in the original condition; unused, unworn and their original packaging material needs to be undamaged. New and unused means that there are no (make-up) marks on the item or any wear on the tags. Unused also means: no perfume scent or smell of smoke on any item. Also price tags and other tags still need to be attached to the article. All shoes should be tried on a carpeted surface before wearing and returned along with the original shoebox. Swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Items that are damaged as a result of wear and tear cannot be returned. All goods will be inspected on return.

 

Please note that in the interests of hygiene earrings, socks, tights and shape wear cannot be returned.

What do I have to do if I want to return an article I ordered?

Goods bought at Zenggi.com can be returned within 14 working days upon delivery. Note that we need your request for a return number within 7 days! 

 

What to do? 

  • Log on to your account on Zenggi.com and click on ‘Return’.
  • Click on the order which contains the product you want to return.
  • Select the product you want to return.
  • Choose the reason for return which best applies to your situation.
  • Click on ‘Add return’. Print out the PDF and add this to your return shipment. You can save this document on your computer.
  • No printer? Fill in the details at the return form that is enclosed in the initial shipment. Your return number will be automatically displayed on our website as soon as you press the ‘Submit return’ button. You can also find the return number on the PDF, as well as in your Account on Zenggi.com (click at ‘Orders’ and select the order that contains the product you want to return. You can find the return number underneath the shipping address).
  • Place the article(s) in the original packaging and place it/them – together with the printed PDF or the self-completed form – in the box. Firmly seal the box with tape.
  • There is a pre-printed return label included in every delivery. Stick this label at the exterior of the box and drop it off at the post office.

 

How to return?
We recommend that you use a secure, trackable means to return your order to us at:
Zenggi bv

Edisonstraat 78

6902 PK Zevenaar

Nederland/The Netherlands

 

We also recommend that you insure the return shipment as you are responsible to take reasonable care of the goods and will be liable for damage to items or missing items until we receive them at our warehouse. Zenggi bv cannot be held responsible in any way for damaged or missing items.

Be aware that you must cover the costs of the return shipment, as Zenggi bv does not pay for the return shipments.If there has been unauthorized use of an alternative delivery address (such as a freeport) the costs will be deducted from the amount to be credited.

We may not be able to identify your shipment without your return number, customer number, order number, and name, which can lead to a delay in the processing of your refund or exchange. Please send the item within 7 days after receiving your return number.

Once we receive your package in the original state we will promptly issue a refund. You will be updated on this automatically. If you asked for a refund your money  will be credited to your credit card account (if you have paid by credit card), to your bank account (if you have paid by using iDEAL, AfterPay (only in the Netherlands) or Bancontact/Mister Cash (only available in Belgium)) or to you PayPal account (if you have paid by using PayPal).

To be eligible for a refund – we do not refund the initial shipping cost – the returned articles must be in the original condition; unused, unworn and their original packaging material needs to be undamaged. New and unused means that there are no (make-up) marks on the item or any wear on the tags. Unused also means: no perfume scent or smell of smoke on any item. Also price tags and other tags still need to be attached to the article. All shoes should be tried on a carpeted surface before wearing and returned along with the original shoebox. Swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Items that are damaged as a result of wear and tear cannot be returned. All goods will be inspected on return.

 

Please note that in the interests of hygiene earrings, socks, tights and shape wear cannot be returned.

Within how many days do I have to return an order?

All goods bought at Zenggi.com can be returned after requesting a return number on the Website. This has to be done within 7 working days upon delivery. After requesting the return number the goods have to be shipped back to us within another 7 days.

What do I need to do when I have received a faulty item?

You can easily return an item. See for more information ‘What do I have to do if I want to return an article I received?’ and ‘Can I cancel my order?’. Of course it is also possible to return the correct item.

What if I don’t like an article, can I return it?

Yes, you can always return an article if it doesn’t meet your expectations. Be aware that you must cover the costs of the return shipment, as Zenggi bv does not pay for the return shipments.

See for more information on this topic the question ‘Can I return or exchange an order?’ or our General Terms and Conditions.

Do I need to pay for return shipment?

Customer must cover the costs of the return shipment, as Zenggi bv does not pay for the return shipments. We recommend that you use a secure, trackable means to return your order.

How fast will I get my refund?

Normally your money will be refunded within 5 working days after we have received and approved the returned product(s). Depending on how you have paid your order, the amount will be refunded to your bank account, PayPal account or credit card account. Please note that the refund will be credited according to your bank or credit card company’s processing times.

In case you paid your order with AfterPay, the amount paid for the returned goods will be refunded within 10working days after the goods have reached our warehouse.

Would you like more information? See the other questions regarding AfterPay (in de ‘Pay’ section) on our site or the consumer section of the official AfterPay website.

Can I return or exchange a faulty item?

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear (this includes the pilling of wool) are not considered to be faulty.

 

Where possible, Zenggi.com will offer to repair or replace faulty items. You will receive a full refund if the item cannot be repaired or replaced.

 

For all faulty items outside of our Returns Policy, please contact us on customerservice@zenggi.com or +31 (0)316 820 971.

For more information visit Zenggi