eShakti Return Policy
It’s simple, if you’re not happy, we’re not happy. Making you look your best is our mission. That’s why eShakti offers you a hassle-free returns policy.
RETURNS
All returns packages must be received by us within 30 days from the date of delivery (as recorded by the shipping provider). All returned items must be in their original condition with all hang tags and labels attached. Any items returned in any other condition will not be eligible for return or exchange (ie., deodorant stains, pet hair, pet stains, rips/tears). We recommend that you send your returns via an insured carrier. eShakti will not be responsible for lost returns.
For easy processing of your returns, please sign in to your My Account and submit your request for ‘Returns Authorization’ against the item(s) you wish to return in your Order history.
Please enclose the Returns Authorization Code for reference along with your return package.
For your refund, you can choose :
Money-back option – customization will not be refunded.
or
Gift card option – for the item value plus 20% more
For example, if you order something worth $50, you will get a gift card worth $60, valid for 12 months from the date of issue.
Our motive is twofold:
– A way for us to take responsibility for not meeting your initial expectations.
– To give you the opportunity to order again so that we can try and delight you the next time!
Please note that shipping and customization charges for returns are non-refundable.
Refunds are processed within 7-14 business days from the date of receipt of your returns at our facility. Refunds can only be issued to your original payment method or in the form of a store credit, as applicable. We will be unable to process refunds to a new or different payment method.
For orders purchased with a Gift Card, the credit will be applied to the gift card or a new gift card will be issued. However, such re-issues will not be processed more than once.
Return of Overstock / items purchased on discount or special offer will only be refunded in the form of a Gift card (valid for one year) for the value of the purchase price less shipping and customizing fees. Please note that the 20% bonus does not apply to these returns.
For returns made between 31 and 60 days of receipt, you will be eligible for a refund in the form of a Gift card (valid for one year) for the value of the purchase price less customizing and shipping fees. Please note that the 20% bonus does not apply for these returns.
Returns will not be accepted for refunds after 60 days from the date you receive the order. You have the option of taking it back with shipping paid for by you within a month of return.
The Returns Policy applies only to destinations in the USA and Canada.
Packing and shipping your return:
Place your completed Merchandise Return Form and the return(s) in a secure package. eShakti is not responsible for items damaged or lost in transit. Mail your item(s) by USPS using the included Merchandise Return Label.
Click here to find your nearest USPS location – http://usps.whitepages.com/post_office
eShakti Returns Center
MOOD INDIA
704 228th Ave NE #932
Sammamish, WA 98074
USA
Any postage over $6.50 incurred for sending your return as per the above mode, will be refunded to you in the form of a Gift card. Only our US customers are eligible for this refund. If you wish to ship through other service providers, we will not be able to reimburse the difference in return shipping. Returns from Canada can be sent through Canadian post. Return shipping charges from Canada to our Returns Center in the US will not be eligible for a refund.
| *conditions apply |
| NEED ASSISTANCE? Customer Service is happy to help! Call Tollfree 1 855 ESH AKTI (855 374 2584) MON – FRI 8.00 am to 4.00 pm PST Email us at : customerchampion@eshakti.com |
For more information visit eShakti
Submit your review | |