Jimmy Jazz Return Policy
Please note, we will only accept claims for lost or stolen merchandise if “signature required” was accepted during checkout. We are not responsible for lost or stolen packages and/or missing items that do not have a tracking number and is in process with the courier or, in the case it has been delivered, does not have a signature at delivery point.
HOW TO PROCESS A RETURN
JimmyJazz.com wants you to be fully satisfied with your purchase. If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of delivery date for a full refund of the purchase price. Shipping/handling fee, gift box, gift wrap, or other charges are non-refundable.
The item(s) must be sent back in new and unused condition, store tags attached to merchandise and original packaging. Footwear must be in new, unworn condition, in its original shoebox, packaged in a separate outer box when returning. Personal items including but not limited to all undergarments, underwear, swimwear, headphones, and body jewelry are non returnable. If an item has been used or worn, it will be sent back to you at your expense.
You will receive an e-mail once your return has been received and a credit processed. Please allow 2-3 weeks for processing. Refunds will be returned to you by the method of payment you chose for the original order and can only be applied to the same credit card. There are no exceptions to this policy.
You may use your own method of shipping and you are responsible for postage/insurance. We strongly suggest you add insurance for tracking purposes in case of a lost or stolen package. Please fill out the return form at the bottom of your packing slip, and include it with the merchandise along with your invoice that came with the purchase.
Package your return item(s) and mail back to the following address:
JimmyJazz.com
c/o eCommerce Returns Dept.
75 Metro Way
Secaucus, NJ 07094
We reserve the right to refuse return of any merchandise that does not qualify and/or doesn’t include all return information requested in JimmyJazz.com’s return policy or return form. We will send the product back to you stating the reason for the denied return at your shipping/handling expense.
For more information visit Jimmy Jazz
Submit your review | |