La Redoute

La Redoute Return PolicyLa-Redoute-Return-Policy

 

I have properly received my order. I wish to exchange or return an item. How can I do it?

For the time being, on laredoute.com, you can simply return your order. You will, then, be refunded for the returned item.For returning an item, you just need to send back the parcel, fill in the RA (Return Authorisation) attached to your invoice and call up the delivery/courier company. You can call up our delivery/courier company UPS (http://www.ups.com/), the postal services of your country or any other delivery/courier company. The postage will be borne by you and will depend on the forwarder and the company shipping your return parcel.

You can find the details on your refund under “Returning your purchases” in your account.

However, if you reject your parcel or if you return the same because it was damaged, then it will be returned to La Redoute by UPS. In this case, you will be refunded and wouldn’t require paying for returning the parcel.

If you live outside the European Union and if you wish to return your order, you will need to fill up an export declaration, wherein you will be asked about the country of origin of the goods (country of manufacture appearing on the label “made in”), the original amount and the INCOTERM (International Commercial Terms) chosen. The INCOTERM to choose will be DDU (Delivery Duty Unpaid). You must then pay for the return charges, but you will not have to pay any export duties.

I would like to know the status of my refund.
You can find the details on your refund under “Returning your purchases” in your account.
I haven’t received my refund

You can find the details on your refund under “Returning your purchases” in your account.If however, the refund was not made within 30 days after receiving the returned parcel, please contact us by e-mail (info@redoute.com) or by telephone on 0041 848 848 708* for French speakers or on 0041 848 848 718* for English speakers

*International charges may apply
The call-center is available between 9am & 8pm (GMT+1) from Monday to Friday / between 9am & 6pm on Saturdays.

I returned my item but my statement does not reflect the respective deduction.

he refund will be made in the same way as the initial payment. Thus, if you have made the payment by a credit card, your bank account will be credited again and if you have made the payment via PayPal, then your PayPal account will be credited. Thus, you will not receive any cheques by post.If however, the refund was not made within 30 days after receiving the returned parcel, please contact us by e-mail (info@redoute.com) or by telephone on 0041 848 848 708* for French speakers or on 0041 848 848 718* for English speakers

*International charges may apply
The call-center is available between 9am & 8pm (GMT+1) from Monday to Friday / between 9am & 6pm on Saturdays.

In which currency will I be given my refund?
You will be refunded in the same currency in which you had paid for your order; if it was dollars, then the refund will be given in dollars, if it was euro, then the refund will be given in euro.
How will I be refunded?

The refund will be made in the same way as the initial payment. Thus, if you have paid for your order by a credit card, your bank account will be credited again and if you have made the payment via PayPal, then your PayPal account will be credited. La Redoute will be credited again and if you have made the payment via PayPal, then your PayPal account will be credited.You can find the details on your refund under “Returning your purchases” in your account.

For more information visit La Redoute

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