Poppin Return Policy
Poppin Product Returns (Non-Furniture)
Need a return or a switcheroo? Returns and exchanges can be made within 30 days from the date you receive your product.
If you wish to return the product, please contact our whiz kid Workstylists via email (returns@poppin.com) or give them a ring at (888-676-7746) within the 30-day period. They will happily assist you in the return and issue your full refund in the same form of payment the purchase was made.
Poppin Furniture Returns
We try our best to protect your furniture from life’s accidental dings, but if your product arrives with damage, we will arrange an exchange or refund at no cost to you.We allow 5 business days from receipt of goods to honor claims of damage so make like Inspector Gadget and review your shipment at the moment of delivery. If you see any issues, be sure to detail the damage on the bill of lading when signing for your freight shipment. Please note that shipping costs and White Glove installation fees are non-refundable and return shipping fees may apply.
If all looks good, still be sure to keep the original packaging until you are certain that you will keep the product. A 10% restocking fee will be assessed if items are returned damaged or without original packaging.
If there is a defect in manufacturing, we will replace furniture items after 30 days under our Warranty Policy at no cost to you. See our Warranty Policy for details on initiating a claim.
Non-Poppin Branded Product Returns
Turnstone Furniture by Steelcase:
We will happily accept Turnstone chairs that were shipped via FedEx within 30 days from the date of receipt, in new condition and in the original packaging, for a full refund. Poppin will cover the return shipment costs…yippee!
All other Turnstone furniture, including Bivi desks and Campfire lounge items, can be returned within 30 days from the date of receipt, in new condition and in the original packaging. Heads up: these returns will be subject to a 20% restocking fee that will be deducted from your refund. Poppin will cover the return shipment costs for items that arrived via FedEx; the customer is responsible for costs of return shipments requiring freight shipment or White Glove service.
All White Glove Delivery and Installation fees are non-refundable.
Lamps by Pablo:
We will gladly accept lamps that were shipped via FedEx within 30 days from the date of receipt, in new condition and in the original packaging, for a full refund. And how’s this for a bright idea? Poppin will cover the return shipping fees!
If there is a defect in manufacturing from either supplier, please contact Poppin and we’ll help resolve the problem under the the supplier’s warranty policy.
Gifts + Customized Items
If you are returning a gift (sorry Granny, I just don’t like Pink anymore) it can be returned for a Poppin credit. You cannot return personalized or customized items.
All refunds will be issued within 10 business days.
To return your Poppin products:
Shoot us an email (hi@poppin.com) or give us a call (888.676.7746). Just tell us your order number and which items you’d like to return and we’ll make it happen!
For more information visit Poppin
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