If you’re not happy with your order, please contact us as soon as possible. In all cases we’ll ask you to provide photographs of the item, including a close up of any tags/labels. To help us respond to you quickly, please include the order number in your message to us.

We have a money-back satisfaction guarantee, so whatever the problem, we’re happy to work with you to fix it.

Garment Size Exchanges

Are your snazzy new threads not a perfect fit? Not to worry!

To get the ball rolling, simply click here and fill out our short and sweet size exchange form.

Other Returns

It’s a simple deal – click here to let us know the reason you wish to return your purchase including a couple of photos depicting any concerns, and we’ll take a look with you.

It’s all part of our Satisfaction Guarantee.

Exchanging Gifts

While it’s lovely to receive a thoughtful gift, sometimes you just need to exchange it. Complete the garment exchange form with the order number and delivery recipient’s name, and we’ll be able to help you out.

If you don’t know the order number, you will need to ask the gift-giver to contact us for you.

Where do I send it?

Please do not return any orders to the addresses on the packages, these details are for lost mail returns only and your awesome Redbubble order may end up being worn by a postal employee in Capeside, Massachusetts.

Please see above for how to easily request exchanges and returns.

I’ve received a refund, what happens now?

A refund will return to you via the same method you used to purchase, simple as that!

I Paid via Paypal

If the purchase was made via Paypal then the refund will return to the Paypal account used to purchase.

This will appear as credit in your Paypal account which you can use to make a purchase, or request to withdraw from Paypal to your bank account. Login to your Paypal account to get started.

I Paid via Credit Card

When a refund is organised for a credit card, it will return to the same card used to purchase. The refund transaction ID will be your order number.

How long will the refund take?

The amount of time it takes for a refund to return depends solely on the bank or card issuer. Some banks/card issuers finalise refunds within a couple of business days, while others may wait until the end of the statement month to display and process refunds.

You can always contact your bank or card issuer to ask about their usual timeframes.

That account and/or card has been cancelled!

You will need to contact your bank to alert them that you were expecting a refund to this account or card and to make alternative arrangements with them.

Can the refund be sent to a different card or account?

As the refund is a reversal of your payment, we can only send it back the same way it was received. Reversing a payment in this way is the fastest and most secure way to get the refund on its way back to you!

For more information visit Redbubble