Vitamin Shoppe Return Policy
Shop with confidence with our Easy Returns Policy
Customers may return any opened or unopened merchandise purchased from any Vitamin Shoppe channel to any Vitamin Shoppe store within 30 days. When accompanied by a receipt the customer will receive the return in the original form of payment. Without a receipt, the customer will receive a merchandise credit for the lowest selling price during the prior 30 days, unless they are a Healthy Awards member in which case the store can look up a customer’s purchase history to determine the price that was paid for the item.
Make a Return to any of our The Vitamin Shoppe or Super Supplements Stores:
Bring your purchase and receipt to any Vitamin Shoppe or Super Supplements store. When accompanied by a receipt the customer will receive the return in the original form of payment. Without a receipt, the customer will receive a merchandise credit for the lowest selling price during the prior 30 days, unless they are a Healthy Awards member in which case the store can look up a customer’s purchase history to determine the price that was paid for the item (s). Online orders paid for with PayPal can be returned to one of our stores. Please note that whether the item is opened or unopened the customer will be refunded via an in-store merchandise credit.
To find a store near you, use our handy store locator
Don’t Live Near One of Our Stores? Make a Return By Mail:
For purchases shipped to your home, send your purchase and receipt to our Returns Department. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping.
You may ship your return to either our Ashland, VA or our Avondale, AZ distribution centers.
The Vitamin Shoppe®
Attention: Returns Department
112 The Vitamin Shoppe Way
Ashland, VA 23005
The Vitamin Shoppe®
Attention: Returns Department
925 N. 127th Avenue
Avondale, AZ 85323
For Orders Placed with PayPal:
Online orders paid for with PayPal and returned to a Vitamin Shoppe or Super Supplements retail store will be refunded via merchandise credit for a future store purchase. If you would like for your PayPal account to be credited, return your order, to either of our distribution centers above.
What should I do if my items arrive damaged or defective?
We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail us at customercare@vitaminshoppe.com or call us at 1 (800) 223-1216. Give us your name, order number and the item number that was damaged and we will arrange for the damaged item to be replaced immediately.
Can I return products I ordered through the web or over the phone to a retail store?
Yes. You can return a product purchased on our website or over the phone to a retail store for exchange or return. You must however, bring the credit or debit card you used to make the purchase to receive a credit if applicable. See the returns section for more details.
Please note Amazon purchases cannot be returned or exchanged at retail stores since Amazon restricts credit card information. Amazon purchases must be returned to one of our distribution centers.
How will returns be processed for purchases made with Healthy Awards Certificates?
If a return is made that was partially paid with a Healthy Awards certificate the return is processed so that certificate is credited first. The remaining credit difference will go back to original form of tender.
Still have questions?
Our knowledgeable Customer Care Health Enthusiasts are ready to help, every day from 9:00 AM – 9:00 PM EST.
Please visit our Contact Us page where you can connect via phone, email or live chat.