AntennaHUB.com Return Policy
Where is my antenna order?
2. If you have an analog TV and you do not have a converter box hooked up, you will not get any channels. If you have an analog TV, your antenna should be connected to the control box which in turn should be connected to your converter box. Then that connects to your TV. You would use your converter box to scan for channels.
• You may have a bad cable fitting or there may be corrosion. Disconnect a diplexer if you have one and run the cable to the digital receiver.a. I live beyond 70 miles from transmitting towers.
• Purchase one of these outdoor long-range antennas:
Spectrum 7 & Spectrum 6.
• The cable from your antenna to your tuner is too long. If the length is over 50ft, you may lose 30% of the signal. If you cannot reduce the length of the cable, you may need to purchase an antenna amplifier.
• You may need to switch out your digital tuner.
• The channel is broadcasting at a reduced power. There is nothing you can do about this.
• The station is at a lower spot on the transmitting tower. Propping up your antenna on a higher position may fix this.
• The method of encoder the station employs may be incompatible with your model of digital tuner. A broadcast encoders and your digital tuner may be incompatible. You may upgrade your software of firmware.
A larger antenna will not solve this problem.
http://www.antennapros.com/sp-01.pdf
Spectrum 2
http://www.antennahub.com/sp-02.pdf
Spectrum 3
http://www.antennahub.com/sp-03.pdf
Spectrum 6
http://www.antennahub.com/ax969manual.pdf
Spectrum 7
http://www.antennahub.com/sp7.pdf
I need to return my antenna, what do I do? You can go to this page:
Returned Time Frame (from date of purchase) | |
1-30 Days | 10% Restocking Fee |
30-60 Days | 20% Restocking Fee |
60-90 Days | 30% Restocking Fee |
After 90 Days | No Returns / No Refunds. |
Item returned
The 30-days count begins from the day you receive your order. The date we receive your return or are sent the tracking number is the day we record it as being received for the 30 day period. Please insure all returned goods for refund. Return shipping is not refundable. We can not be responsible for orders that have been lost in shipment by UPS or USPS. Please note that you are responsible for return shipping. Please keep in mind that it can take 1-2 weeks for your item to get processed into our warehouse.
Easy Return Process
Please submit a ticket to get an RMA number for your return.
Customer Service Contact Number: |
1-626-205-1973 |
Returns without an RMA Number will not receive a refund.
WHICH TV ANTENNA DO I NEED?
A longer coaxial cable. It comes with a 30ft coaxial but if you need a longer one, we offer a 50ft RG6 coaxial cable.
If the TV was sold as “HDTV” or “DTV,” it’s supposed to have an ATSC tuner built in to it, so it is a digital TV. If it was sold as “HD ready TV,” then it does not have a digital tuner
You can always check the specs in the owner’s manual for your TV. Or if you no longer have your TV’s manual, you can go to www.google.com and search the make and model of your TV to check
Just because your TV is a flat-screen, doesn’t always mean that it is digital. You want to double-check and make sure, otherwise you will not be able to pick up any channels with the antenna because the signal needs to be converted from analog to digital.
We also recommend a tripod for freestanding pole installation.If you want to install it on the chimney of your roof, you will need to purchase a chimney mount or a J mount.
If you want to install it on the side of the roof, you will need a J-Mount or a universal mount
If you want to install it on the flat part of the roof, you will need a non-penetrating roof mount.
If you want to install it on the eve of the roof, you will need an eve mount.
If you want to install it in the attic, you will need a tripod, J-mount or universal mount
If you live in a metropolitan city where all the broadcast towers are in different directions and you live within 40 miles from them, you may purchase an omnidirectional antenna.
If you want to install it on the side of the roof, you will need a J-Mount or a universal mount
If you want to install it on the flat part of the roof, you will need a non-penetrating roof mount.
If you want to install it on the eve of the roof, you will need an eve mount.
If you want to install it in the attic, you will need a tripod, J-mount or universal mount
Your antenna needs a direct line to the control box to provide maximum strength and power.
Make sure you are not using a splitter. The splitter usually interferes with the rotation of the antenna.
For more information visit AntennaHUB.com
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