42Nd Street Photo

42Nd Street Photo Return Policy42Nd-Street-Photo-Return-Policy

No returns are accepted without a RMA# on the outside of the box
(for RMA # see below).

Warranty repairs that are provided by the manufacturer covers repair or replacement of defective parts, subject to the conditions set forth by the manufacturer. On most items, 42nd Street Photo offers an exclusive 10-days exchange/refund policy to mail order customers. All Extended Warranties and Digital Media Memory Cards are final purchases. The following products are not acceptable for credit, refund, exchange or cancellation after processing or shipping and must be repaired by manufacturer’s authorized service centers: TVs and monitors 20″ and up, computer products, laser printers, fax machines, all international shipments and in store purchases. To locate a service center near you, please refer to your product manual. Unused computer software may be exchanged for a different title, if unopened, with some exceptions. Defective computer software may be exchanged for the same title only. Some software programs are not returnable to 42nd Street Photo under any circumstance and must be returned to the manufacturer. Car Stereo and electronic equipment should be “bench-tested” PRIOR to installation (units that have been installed, scratched, or abused WILL NOT BE accepted for return or credit!); Pre-recorded video tapes, cassettes, CDs, DVDs and laser discs can only be exchanged for a different title, if unopened! Defective, pre-recorded video tapes, cassettes, CDs, DVDs and laser discs may be exchanged for same title ONLY; beepers and film are NOT acceptable for exchange, credit or refund. DOA (defective) merchandise is for repair or exchange only.

If you are not satisfied with your purchase, you may return it for exchange or refund within 10 days of receiving it and after receiving a return merchandise authorization number from 42nd Street Photo (see exceptions above). All purchases must be mailed back with a RMA # and no returns to the Retail store will be accepted. Shipping and handling are non-refundable for all returns, exchanges and refused shipments. Return freight and return customs fee are also non-refundable. Additionally, acceptance of returned shipments is dependent on the condition of goods and packaging material. In the event the merchandise is opened and is not in its original state, we may reject delivery of the shipment or the restocking fee will be subject to our approval and the fee will be determined after inspection. If rebate forms or warranty cards are filled out we cannot accept any returns. Partial returns on packages are not accepted. If a RMA number is issued for one item and we receive more items for return we cannot accept the return. If you have removed the UPC code from the merchandise or box we cannot accept the return. All issued RMA numbers are valid for a period of 5 calendar days only. We are not responsible for lost or delayed shipments.

For a RMA number (Return Merchandise Authorization) on returns call Customer Service at 1-212-594-6565. All Returns require an authorization number. Please note that a RMA# does not guarantee final disposition. All returns are subject to inspection. There is a twenty % restocking fee for all returns and refused shipments.

42nd Street Photo
15 West 36th Street
New York, NY 10018

All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts, manuals, manufacturer’s warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package! We will charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns.

Pack the products into a shipping box with plenty of packing material, and tape securely. Write the Invoice# and the RMA# issued by Customer Service clearly on the outside of the shipping carton.

Any merchandise returned to us unauthorized will be refused. Any incomplete returns will also be refused. Please ship your parcel back to us freight prepaid! We suggest that you use UPS Ground Service “Insured.” Sorry, we cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization. Cancellations must be done prior to order processing and must be made by phone

Package or discounted orders are given at a reduced rate and cannot be broken apart or partially refunded or returned. RMA #s for discounted packages are issued for the complete return of such packages. No partial or incomplete return of such packages will be accepted.

Products purchased through our finance program are not cancelable or refundable once funded.

For more information visit 42Nd Street Photo