511 Tactical

511 Tactical Return Policy511-Tactical-Return-Policy

International Customer Returns

5.11 Tactical has partnered with UPS i-parcel to handle international payment collection and shipping.

5.11 Tactical’s 30-day returns policy applies to International returns. Items may not be worn or washed. You may return your merchandise to 5.11 Tactical within 30 days upon the receipt of your product. 5.11 Tactical will only honor returns on orders placed directly with 5.11 Tactical. 5.11 Tactical will not honor returns on merchandise purchased at retail locations. Refunds will be applied to original credit card used at the time of purchase or through PayPal. Taxes, duties and fees (including shipping fees) are non-refundable. Additionally, please note that return postage will not be covered or reimbursed and will be deducted from your final credit.

International Customer Exchanges:

No international exchanges are allowed. You must return any merchandise and make a new purchase.

To Make an International Return:

Returns via UPS i-Parcel

Initiate a return using the in-network i-parcel website at www.i-parcel.com/returns. Enter tracking information and the email address to where you want the return label sent. Print label and place it on the outside of the box. Drop package off at a shipping location. When the package reaches an IPF facility it is consolidated and shipped back to the U.S. Once i-Parcel receives the package in the U.S., i-Parcel will issue the refund less taxes, duties and shipping fees. 5.11 recommends using UPS to ship your return.

About Your Return:
Your product will be returned by i-parcel, LLC based on the merchant’s international return policy.

In some cases, you may be eligible for a refund on all or a portion of the duties and taxes that you paid.Contact your local customs office for more information.

Duties & Taxes Refund
You will be responsible for payment of all duties and taxes if your order is undeliverable or if you refuse delivery of an order.If a package is refused or undeliverable, shipping charges, as well as duties and taxes, will be not be refunded. In such cases, refunds will only be issued for the products.

Canada Customers Only
i – parcel, LLC will refund you the original merchandise price and any duties and taxes originally paid on the item in the same currency as your original order.

Please note that you will be responsible for any return shipping charges.

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