Adolfo Dominguez Return Policy
Returns always free
To allow you to try on your purchases at home, at adolfodominguez.com our returns are 100% free of charge. No matter what the value of your order is, if you are not satisfied, you can return your items to us easily and at no cost.
How can I return an item?
If you are not satisfied with your purchase and wish to return it free of charge, please follow these steps:
REQUEST A RETURN
1. ONLINE REQUEST
Sign into adolfodominguez.com and go to Returns. Select the order and click on Return an Item.
2. MARK DELIVERY NOTE
Indicate on the back of the form the item(s) you wish to return.
3. PACKAGING
Package the item(s) in the original packaging, enclose this completed returns form and close the box with the security sticker. Finally, attach the clear envelope with the return email address that you will received by mail on the outside of the box together with the UPS sticker.
SELECT RETURN METHOD
A. RETURN TO CONVENIENCE POINT:
The easiest way to return an item is to take it to one of our UPS convenience points. You can find the nearest one to you here.
B. HOME OR WORKPLACE COLLECTION
If you prefer, you can request for the item to be collected free of charge at the address of your choice. Contact the UPS Customer Service directly on 1-800-742-5877 to arrange the collection date and the address.
How can I return an item?
If you are not satisfied with your purchase and wish to return it, please follow these steps:
REQUEST A RETURN
1. ONLINE REQUEST
Log into adolfodominguez.com and go to the Returns section. Select the order and click on Return an Item.
2. MARK DELIVERY NOTE
Indicate on the back of the form the item(s) you wish to return.
3. PACKAGING
Package the item(s) in the original packaging, enclose this completed returns form and close the box with the security sticker. Finally, attach the clear envelope with the return email that you will receive by mail to the outside of the box together with the UPS sticker.
SELECT RETURN METHOD
A. RETURN TO CONVENIENCE POINT:
The easiest way to return an item is to take it to one of our UPS convenience points. You can find the nearest one to you here.
B. HOME OR WORKPLACE COLLECTION
If you prefer, you can request for the item to be collected free of charge at the address of your choice. Contact the UPS Customer Service directly on 1-800-742-5877 to arrange the collection date and the address.
Do I have to pay to return an item?
No, all our returns are free of charge. If the courier service asks you for any additional customs charges, please contact our Customer Service so we can process your delivery.
How can I return something bought for me as a gift?
We hope that you will enjoy your gift for a long time, but if you wish to return it, please follow these steps:
REQUEST A RETURN
1. ONLINE REQUEST
Contact us through our Customer Service department.
2. MARK DELIVERY NOTE
Indicate on the back of the receipt the item(s) you wish to return.
3. PACKAGING
Package the item(s) in the original packaging, enclose this completed returns form and close the box with the security sticker. Finally, attach the clear envelope with the return email that you will receive by mail to the outside of the box together with the UPS sticker.
SELECT RETURN METHOD
Once the return has been authorised, choose one of these two options:
A. RETURN TO CONVENIENCE POINT:
The easiest way to return an item is to take it to one of our UPS convenience points. You can find the nearest one to you here.
B. HOME OR WORKPLACE COLLECTION
If you prefer, you can request for the item to be collected free of charge at the address of your choice. Contact the UPS Customer Service directly on 1-800-742-5877 to arrange the collection date and the address.
RECEIVE REIMBURSEMENT
We will arrange to send you an online gift card for the amount of the returned item(s), valid for one year on our online store. On the form, please indicate your email address where you wish the gift card to be delivered.
For more information visit Adolfo Dominguez
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