AllBrands.com Return Policy
We offer a limited 30 day money back guarantee.
All exchanges/returns must be pre-approved by our Returns Department and you must obtain a return authorization number and return instructions before shipping items back. You can request a return authorization online via your AllBrands Account . If you require assistance completing the online return form, please contact our Customer Service Department at 1-800-739-7374. Please do not return any product to us without a Return Authorization number (RA#), as different products must be returned to different locations.
You can request a return authorization number via our online form within the first 30 days from the date of purchase.
Unopened: Unopened merchandise that can be returned to the manufacturer may be returned for a refund less all shipping cost. This means that the merchandise must be in a factory sealed box with the seal unbroken. Shipping is non-refundable, and items purchased originally with Free Shipping will have outbound shipping fees deducted from the refund. All returns are subject to inspection before refund is given. Some items may be subject to a re-stocking fee of 15% or more. This may or may not be indicated on the product page.
Opened: Opened merchandise that can be returned to the manufacturer may be returned for a refund less a 25% restocking fee for all items, providing merchandise is returned double boxed in its original factory carton, undamaged with Styrofoam, warranty card, instruction manual and all included accessories. You will be charged extra for any missing or damaged items upon return. Certain products may have a restocking fee more than 25%. This may or may not be indicated on the product page. Shipping is non-refundable, and items purchased originally with Free Shipping will have outbound shipping fees deducted from the refund. All returns are subject to inspection before refund is given.
Software: Allbrands.com and Software manufacturers allow no exchanges or refunds on software unless defective at the time of purchase and only for the same exact product.
Kitchen Products and Any Other Items Priced Less Than $30 cannot be returned for a refund or replacement. If such a product has a performance issue within 30 days from the date of the order, please contact AllBrands.com for any resolution available through manufacturers. Items below $30 are simply not economical in shipping expense for you to return.
Customized Items: Any item ordered with customized specifications cannot be returned. Customized items include, but are not limited to, items such as inserts created specifically for the customer’s needs.
Factory Defects: We will repair or replace any unit within the first 30 days of purchase if the manufacturer determines it to be defective in material and workmanship. If the unit cannot be repaired within 30 days of purchase we will replace the unit. We have to see the unit first to determine if the problem you are having is covered by warranty.
We will reimburse you for ground shipping expense in the continental U.S. for authorized returns on warranty repairs in the first 30 days from the date of purchase. We will not accept COD returns.
For more information visit AllBrands.com
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