Ashley Stewart Return Policy
You can return most items purchased on AshleyStewart.com to our retail stores or to our E-commerce Warehouse.
“WEB EXCLUSIVE” items, items purchased using PAYPAL, or sold through AMAZON.COM can only be returned to our Warehouse and will not be accepted as returns in our retail stores, as the stores cannot credit the original form of payment.
FOOTWEAR should be returned in the original box and the condition it was received.
SWIMWEAR, PANTIES, AND LINGERIE INTIMATES must have the original tags with the hygienic liner intact.
CLEARANCE AND FINAL SALE ITEMS are not eligible to be returned to either store or warehouse.
Items being returned to our Warehouse should be returned to our on-line store distribution center at: Ashley Stewart Warehouse c/o Radial, 200 Richards Run Road, Burlington, NJ 08016 USA. Please see the back of your order form that was received with your shipment for complete return instructions.
Items purchased in our retail stores CANNOT be returned to AshleyStewart.com and need to be returned to any local Ashley Stewart store.
If you wish to return an on-line purchase to a store, please bring with you a copy of your invoice in order to receive the correct refund. If you do not provide a copy of your invoice the store will only issue a store credit for the lowest known selling price of the item.
Other things to know about your return:
Your satisfaction is our goal. If you are not satisfied with the items purchased, you may return them for a refund of the purchase price only. Shipping fees or taxes related to the shipping costs will not be reimbursed. Customers are responsible for all outbound and return shipping costs, however they may use the prepaid label for more economic returns. Exceptions to this policy will be made for defective items only. In the event of defective merchandise, or a shipment of the wrong item, Ashley Stewart will reimburse the customer for the cost of shipping the merchandise back. In order to receive a reimbursement for the shipping fees back to AshleyStewart.com, customers MUST ship the merchandise back either standard mail or other GROUND shipping services. If any other methods are used (Next day, 2nd day, 3 day, etc) shipping costs will not be reimbursed even in the event of damaged or wrong shipped merchandise.
- All returns must be received within 30 calendar days from date of purchase to receive a refund
- Final sale items are non-refundable and non-returnable to stores or to the Ashley Stewart Warehouse
- All returns MUST be in new and unused condition in original packaging with tags attached
- Invoice # and Billing Name must appear on the Return/Exchange Form
The address for returns to our on-line fulfillment center has changed. If you had an order prior to June 17th, do not use the provided return label. Instead, send the package to: Ashley Stewart Warehouse c/o Radial, 200 Richards Run Road, Burlington, NJ 08016 USA.
For your convenience, your Packing Slip includes a UPS Surepost Return label, which you can attach to the outside of your return parcel and drop off at your local UPS location. Again, please verify for the correct address due to our facility change. This is prevent you return package from getting lost.
IF YOU USE THE PRE-PRINTED RETURN LABEL, A FLAT RATE OF $8.00 WILL BE DEBITED FROM YOUR RETURN TOTAL CREDIT. INTERNATIONAL ORDERS CANNOT USE THIS DOMESTIC RETURN LABEL.
Please Note: For International orders, Ashley Stewart does not reimburse for Customs/Duties/Tariffs paid.
Check Your Email: We will send you an email once your return has been received at our fulfillment center and processed and the proper account is credited. You should expect the credit to be processed within 10-14 business days after we have received your return and should appear on your credit card statement within 1-2 billing cycles.
Returns will be processed within 14 business days from the date we receive your return package at our returns facility.
If you no longer have a copy of your invoice or the Return/Exchange Form and wish to obtain one, please click here to print or request one by email. You may also call our Customer Service Department toll-free in the US on 844-327-4539.