Return Policy

We will try our best to make sure the products shipped to our customers are in good quality. If there are some problems on the goods, you have right to guarantee your benefits. 

Different products have different warranties, so make sure you contact us before the deadline. If you don’t know the warranty of your item, you can contact our staffs before making a purchase.1. Return and full refundProducts with quality problem can be returned and refund.

Customer need to send the products back to us, When we receive the products, We will give an full refund.

2. Replace

Products with quality problem can be returned and replaced.

Customer need to send the products back to us, When we receive the products,We will replace new ones and ship back to customer.

We will pay shipping fee for the replaced products we ship to the customer.

3. Repair

Products with quality problem can be returned and repaired.

Customer need to send the products back to us, When we receive the products,We will repair and ship back to customer.

Buyers pay all the shipping fees in both sides.


4. Exchange

If you are not satisfied with any of our products due to a fault, you can send them back to us for an exchange to another product, in this case, we don’t pay the fees, you send the item back and you need to pay the difference between product costs etc.

5. Return and partial refund

Because the international shipping fee is very high and most of pictures on are taken by ourself with real products.So we do not give full refund for returns without quality problems,like  “not like the picture “,”not as imagining” or just  “not satisfied”.

We will reduce the shipping fee from the order total amount, and charge you 15% restocking fee that means a partial refund.

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Store Return Policies
Average rating:  
 5 reviews
by bob green on Store Return Policies
product disassembled and is missing parts

banggood is a scam - beware!!! I received the product that was disassembled and many parts were missing. When I tried to return, they bugged me to send pictures with product sku number that they said was invalid, also many times asked to resend videos of the product and each time replied the video was poorly made. I had to charge back the money through my bank. Avoid using banggood for anything. It's a scam

by GBarker on Store Return Policies
Only buy what you know you'll keep

We recently bought two EMax toy drones. I needed to send one back, unopened. After a lengthy (almost a week) conversation via their website, I finally got an RMA. Turns out the product has to be shipped back to China. Shipping to China will cost more than the drone. So Yes, they do accept returns if you are persistent but the returns aren't worth it. This drone was ordered, shipped, and delivered in the US.

by Fabian Haischmann on Store Return Policies
Wrong atricle sent - no full refund

I ordered a 1" valve, I got an 3/4". It is too small for my use.

Banggood refuses to send the one I ordered and refuse to refund the full amount. They offer only 50%. But they admitted that it was their fault and they are deeply sorry. That really helps a lot.

by Solonge on Store Return Policies

The quality of all of the merchandise is poor and not as displayed.

by Stephanie on Store Return Policies
Customer service

On line for 15 minutes so far to find out about a return!