Bcbgeneration Return Policy
Your satisfaction is important to us. We are happy to accept returns on saleable, unworn merchandise to their respective place of purchase, in accordance with the policies outlined below.
All in-store orders must be returned in stores; all online orders must be returned by mail to our warehouse.
Items must be returned within 30 days of in-store purchase, or within 30 days of shipment date for online orders. Merchandise purchased from other retailers, including department stores, must be returned to the originating store.
Sale merchandise is final sale and is not eligible for return.
If you have further questions or require additional assistance, please contact a Customer Care agent via chat, by email at stayintouch@us.bcbgeneration.com, or by phone at 1.855.436.7895.
IN-STORE RETURNS
We gladly accept returns on full-price items purchased at BCBGMAXAZRIA stores within 30 days of original purchase date, and from BCBGMAXAZRIA Factory Stores within 14 days of original purchase date. All items must be unworn, unused, have original tags attached, and be accompanied by the original sales receipt. All sale merchandise is final sale and is not eligible for return.
RETURN INSTRUCTIONS – DOMESTIC ORDERS
For easy returns through bcbg.com, click the “START RETURN” button above. You will need your order number and billing zip code to process your return.
Once applicable item(s) and reason for return have been provided, you will be able to generate a pre-paid return shipping label for a fee of $5.00 per label, to be deducted from your total refund.
RETURN INSTRUCTIONS – INTERNATIONAL ORDERS
To return an international order, please email guestservices@us.bcbg.com with your name, email and order number, noting the items you wish to return, including product number, size and description, to obtain a Return Merchandise Authorization (RMA).
You will receive an email with instructions for returning the parcel along with details on the amount you will be refunded. Please allow 24 hours for the prepaid label to be processed and sent via email.
If you choose to return an item, our international shipping partner, Borderfree, will provide you with a refund of the original price paid in the same currency and using the same exchange rate as your original order less the costs of shipping, taxes and duties. Please allow up to 25 business days for the credit to post to your account. To view our International Return and Exchange Policy, click here.
EXCHANGE INSTRUCTIONS
If you wish to make an exchange, call us at 1.855.436.7895. One of our Customer Care agents will help you place a replacement order that will ship for free.