Brooks Brothers

Brooks Brothers Return PolicyBrooks Brothers Return Policy

Brooks Brothers guarantees its merchandise and your satisfaction.


Easy Returns
Option 1: Use the SmartLabel™ from your packing slip
• Affix the label to the return package covering the original label.
• Drop your package anywhere in the U.S. Mail – at home, at work, or at the Post Office.
• No postage required – If your order was purchased with the Brooks Card or the Brooks Brothers Platinum MasterCard, return shipping is free within the
United States. If you used another payment method, $7.00 will be deducted from your order refund for return postage. The original shipping & handling
charge, however, is non-refundable. Click here for more information about applying for the Brooks Card or Brooks Brothers Platinum MasterCard.
• To track your return, please visit and reference your tracking number.

Need a new SmartLabel? Click here

Option 2: Return on your own
• Attach label from the front of your invoice to the return package or send your item to Brooks Brothers Return Center, 107 Phoenix Ave, Enfield, CT 06082.
• You pay the postage to any delivery service of your choice.

If you are not completely satisfied with your order, we will be happy to exchange it – we will pay the return shipping and ship your new items with no additional shipping & handling charges (within the United States).
Returns to Retail Stores
You may also return any items to any Brooks Brothers retail store. Click here for retail locations.
Our Unconditional Guarantee
Brooks Brothers guarantees its merchandise and your satisfaction. Purchases may be exchanged or returned at any time. With a receipt, full merchandise refunds will be issued by original payment method. Without a receipt, refunds will only be issued at current sale price on a Brooks Brothers Merchandise Credit Card. Cash refunded only in amounts of $200 or less at Brooks Brothers retail stores in the United States only.
Watch Repair
Our watches are warranted by Brooks Brothers to the owner for two years from the date of original purchase against defects in material or from workmanship. During the two year warranty period, Brooks Brothers will repair the watch at no charge if it is defective. To obtain service under this limited warranty, the watch must be sent to our authorized service location. The watch should be accompanied by the warranty card or original receipt of purchase. To prevent damage, we recommend shipping the watch by insured mail in a carefully wrapped package. Our warranty does not cover the batteries, crystals, straps, case covers or damage to the movement caused by humidity or moisture due to mishandling. We also recommend using our authorized service location for cleaning and repairs for the life of your watch.

Parsec Enterprises, Inc.
7501 N. Harker Drive
P.O. Box 195
Peoria, IL 61650-0195
Owner: Marc Young             309-689-6543

Corrections of Errors and Inaccuracies
The information on the Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase you may return it.

For more information visit Brooks Brothers

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