Camofire

Camofire Return Policy

We hope that when you “PULL THE TRIGGER” you nail a keeper. However, if you purchase an item that doesn’t fit just right, wasn’t what you were looking for or you just flat out don’t want it, here are some things you can do:

10-Day Returns

You have 10 days from receiving the item to return it for a refund. Unless there was an error in your shipment or the item is defective, you will be responsible for the shipping costs related to a return. All items must be returned unused with original packaging and tags.

Undergarments such as boxers will not be accepted for return or exchange.

Exchanges

If you’re looking to exchange for a different size, pattern or color, contact our customer service team by e-mail at customerservice@camofire.com or by phone at 801-676-9631. Please provide your order number and the desired size or color that you want to exchange for. If we have it in stock, we will run a new order for the desired item and we will take care of the shipping costs to send the package out to you. You can then send the original item back in to us and we will refund the cost of the item when it arrives in our warehouse. If we don’t have the item you wish to exchange for, you can send the original item back for a refund of the cost of the product.

Return Instructions

To make the return process speedy, it all starts with creating an RMA (Return Merchandise Authorization) number for your item. You can ship the package to us using any shipping service but please be sure to use a service that provides tracking/delivery confirmation.

Simple return process:

Create a RMA number by accessing your Camofire.com account and clicking on the item you wish to return. Once you click on the product, you will see the option to “Start Return” which will allow you to create a RMA number.
Once you create the RMA, you will have the ability to print a pre-paid FedEx return label (this service is available only for lower 48 US customers and will not work for items that ship freight or to Alaska and Hawaii). The package can be dropped off at FedEx and $7.99 will be deducted from your refund for use of this return label.
Box up your gear in with all tags and original packaging, and write the RMA number on the outside of the box or note on the inside. Do not affix shipping labels to the product box itself. All product boxes must be in a shipping box or wrapped.
Print the FedEx label, stick it on the package. Do not affix shipping labels to the product box itself. All product boxes must be in a shipping box or wrapped. Drop the package off at a FedEx store at your convenience.
When your package arrives, we will issue a refund to the payment method that was used to pay for the item. If multiple payment methods were used, the refund may be split between the two methods.

Camofire.com – Returns/Exchanges
2291 Commerce Center Drive Suite 100
West Valley UT 84120

What if I want to return an item after 10 days?

After 10 days here are a few things you could try:

See if a hunting buddy could use it.
Find someone less fortunate and build your karma points by giving it away.
Yard sale?
Give it as a birthday gift to your cousin Al. He may even tell you about his favorite hunting spot.

Damaged or Defective Items

We try to work with the best manufacturers in the business. If within the first 10 days after receiving your item there is a defective product or it breaks, go ahead and contact us at customerservice@camofire.com to request a return authorization number. We’ll take a look at the item to determine if it’s defective. If your product malfunctions after 10 days, contact us and we will work with the manufacturer and the customer to resolve any warranty issues.

Canceling Orders

If you “PULL THE TRIGGER” and because you had buck fever you misfired, notify us immediately at 801-676-9631 or email us atcustomerservice@camofire.com to cancel an order. If your order has shipped before you contact us, you’ll need to follow the Return Policy. Once an order has shipped, it cannot be canceled.

Backorders

Backorders? That’s like asking for a second shot after the ducks have flown away. When the deal is gone, it’s gone.

Still have a question about returns?

Drop us an e-mail or fill out our Contact Us form.