Collections Etc Return Policy
We are confident the value and quality of our merchandise will meet, if not exceed your expectations. If you are not completely satisfied within 60 days of your purchase, we promise a full merchandise refund, credit or exchange (shipping & handling charges are not refundable).
Easy Returns
Option One- Locate your order and print an Easy Return label.
To print a return label, please use one of the two methods below.
Don’t Have Your Order Number?
If you registered online before placing an order, you can check your entire order history online. Just click the Order Status button below and log in to your account to view and track all of your previous orders.
Do You Have an Order Number?
Enter your order number and last name below to locate your order and print your Easy Return Label.
*Order Number:
* Last Name:
*Both fields are required.
Once you’ve found the order with the item that you wish to return, simply select the order number to view your order details and select the “Request Return Label” button. You will then receive an email to your registered email address that contains the Easy Return label.
Option Two – Call Customer Service at 620-584-8000 to receive an Easy Return label.
Using an Easy Return label:
- Follow easy directions as provided with label.
- Drop off your return at a UPS Store, UPS Drop Box, Post Office, Mail Box or give the package to your postal carrier.
- You can track your return at www.collectionsetc.com.
- There’s no up-front charge, a $7.99 charge will be deducted from your merchandise refund.
refund. The cost of an Easy Return label is printed on the front of this form. - The Easy Return label cannot be used for returns outside the contiguous 48 states.
Option Three – Choose your own carrier
- Address the package to: Returns Processing 4800 Proviso Drive Melrose Park, IL 60163-1301
- We recommend that you insure the return as Collections Etc. is not responsible for the return until it is received at the warehouse.
Packaging Your Return:
Please use the original packaging and remove or completely cover original shipping label. If this is not possible, please use a quality bag or carton. Seal the package with sturdy tape.
If a Wrong or Damaged Item was Received
Please contact Customer Service at: 620-584-8000 or CustomerService@WinstonBrands.com
Exchanging Items
- Fill out Exchange Request form on the back of your invoice along with the Return Copy
- Choose option one or two to return your package
- If the included Return Label is used, additional funds must be included to cover the cost of the return postage; if additional funds are not included, only a refund will be issued
For more information visit Collections Etc
Submit your review | |
i was going to return 2 items and the way the reviews are, sounds like it is a rip. i guess I will eat the cost of this stuff and tell you people to not send me anymore books or emails. WHY do we have to pay postage to send back items that don't fit or don't want? then to pay more than the item cost. would be nice to get a straight answer.
your so-called easy return policy sucks it is absurd to charge customers for returns so therefore I am cancel ling all correspondence w with you and all affiliated stores
items returned, no refund was given have been trying since oct to get i, but now was told corporate has to review? all you get is a run around. don’t buy from them they scam you.
Very unsatisfied with your return policy. I should pay more for return shipping then I paid for the item! Will think twice before ordering again.
Can't believe that you charge 11.95 for a return label. because one of your employees could't understand the item that I wanted in the
first place. I would print my own but can't even find where to.
Why do you say print your free label for return?
I cannot believe the way you treat people...item was 7.99 and they wanted 9.99 to return it for a free label.Cancel my name ...zero rating
I needed to return two items, one wrong color and the size was too big. It says free returns, BS, I will not order again because I am a big orderer and they will not pay for return. No right.