Country Door

Country Door Return PolicyCountry Door Return Policy

Your satisfaction is very important to us. If at any time you’re not 100% delighted with an item you order from us, just send it back for an exchange or refund of the merchandise amount. Our Upholstery Furniture Collection may be returned or exchanged within 30 days of delivery. We’ll gladly either:

  • Refund your merchandise amount
  • Credit your account
  • Send a replacement

Whichever you prefer!

Your complete satisfaction is guaranteed!

Please send returns to:

Through the Country Door
Attn: Customer Returns
2000 Harrison Suite 100
Clinton, IA 52732-6676

When returning an item, use the original packaging and pack it securely. Please adequately insure your item in case you need to make a claim with the carrier you choose for returning your item.

Include your order number and reason for return. We recommend keeping the receipt for 4 weeks.

It may take up to two billing cycles to see the credit for returned items on your paper billing statement.

You may also verify your returned item by checking your account status online. You will see a credit for the item in 2-4 weeks after your return has been processed.

For more information visit Country Door

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Store Return Policies
Average rating:  
 3 reviews
by Tammie Miller on Store Return Policies

My last order was terrible, it was poor quality I can’t even use it, I didn’t get a return slip with so I called them told them I wanted to return it, they told me they would send one with in 7 days, it’s been about 6 weeks, my third call , they said it would be here with in a week, but also I only had 60 days to return it, so now I feel like they giving me the runaround so that the return will run out, they did offer to let me keep it and knock 10 percent off, why would you want to keep something you can’t use! Sooo disappointed ☹️

by Jennifer Smith on Store Return Policies
Buyer Beware...

No where on this website does it state the buyer pays for return shipping. Had I known I would be charged $8 to return 2 shams I would have used a flat rate envelope and saved myself $5. This is something that buyers need to be aware of BEFORE purchasing merchandise through this company.

by Cherie Truax on Store Return Policies
Ladder space saver

This is by far the worst purchase I have ever made. For the price of this item (that is made in China) is it absolutely ridiculous. It has cheap materials and when assembled it stood crooked. Actually took apart and reassembled it was still standing crooked. I want a full refund to my account, since I have to pay to send it back to you.