Creme De La Mer

Creme De La Mer Return PolicyCreme-De-La-Mer-Return-Policy


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If for any reason you are not happy with your purchase on, you may return the unused portion to us for a refund or exchange.

•   Call 1-866-850-9400 to arrange your free return. Our Online Experts will be happy to help you find a product to better suit your needs—or refund your purchase price—and we’ll cover the return postage.

•   A free return label will be provided to you via email. Simply print the label and affix it to the return package.

•   To prepare your return package, please fill out the Return Merchandise/Exchange section on the back of the invoice (enclosed in your original order) and place it inside the return package.

•   If you are making an exchange and the total cost of your exchange is more than the amount of your return, please include your payment information on the back of the invoice.

•   If you are returning or exchanging a gift, please check the box marked “Gift Return” on the back of the invoice.

•   Follow the shipping instructions provided in the email containing the prepaid label to send your return package.

For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. Your return and exchange will be processed promptly and will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are from Monday to Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return or exchange request.

If the items received are damaged, please refer to Damaged Items.

Please note: Only products purchased on may be returned for refund or exchange.

If you have questions about returns or exchanges, please contact us by phone at 1.866.850.9400 or via email at

For more information visit Creme De La Mer