DiecastModelsWholesale.com Return Policy
We take special care in packing your order, but some orders may shift in transit and may cause parts to become loose or fall off. We do not have control of manufacturer imperfections that are common with factory produced models. Please note that very minor imperfections on models, while not common, do occur. However, some models may be received defective beyond repair, and we will be more than happy to replace the model for you. If your merchandise arrives damaged, keep the original shipping carton and email us immediately so that we may exchange the item for you. We will not be able to exchange items or take them back for refund if you do not email us immediately upon receipt of damaged item or if items do not have an original factory box. All items have to be in the condition just as you received it, in original manufacturer box. Torn, scratched or opened boxes will not be accepted for exchange or for refund. Unauthorized returns will not be accepted.
Return policy guidelines:
1. All returns must be pre-authorized and come with a letter of email communication inside the box.
2. We must be notified immediately upon receipt of any damaged items/s. If we are not notified immediately upon receipt of the damaged item/s, we will not be able to exchange the item.
3. All defective models may be returned for replacement for identical items only.
4. A 15% restocking fee and original shipping fee will be charged on all refused or returned orders.
5. We are not responsible for lost packages in the event you moved and forgot to change your shipping addresses.
6. If you are not 100% satisfied with your item, it must be returned in the original, unopened condition as it was received. We will refund the full amount, less 15% restocking fees and original shipping charges. The item must be returned within 30 days from the purchase date.
7. If customers decide to cancel orders, that were initially sent with $9.95 shipping, we will charge actual shipping cost and 15% restocking fees.
8. Please note that any items which have been glued or altered will not be accepted back for refund or exchange.
9. If item is returned to us because the customer was not available to sign for it (in some cases we do require signature on delivery) %15 re stocking fees will be charged. Original shipping fee in this case is non refundable.
10. Please note that sometime manufacturers change their packing boxes and we have no control over it. Our images of the boxes may not reflect those changes and the items will be received in new, updated packaging. The item will be exactly the same.
For more information visit DiecastModelsWholesale.com
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