EarthBox Return Policy
About Cancellations, Returns, & Refunds
The EarthBox® gardening system, EarthBox® Staking System, EarthBox® Garden Stand, EarthBox® Automatic Watering System (AWS), and all related EarthBox®-brand parts are guaranteed to be effective and free from defects for up to 1 year from the original purchase date. The refund applies to the product purchase price and NOT the shipping and handling. The policy also does not cover the packaging or shipping cost, incurred by the customer, to return the product back to our Lancaster, PA facility. Certain items may require a restocking fee of 15%. All EarthBox®-brand products must be returned to our Lancaster, PA facility. In order to return non-EarthBox®-brand products, please email us and tell us what it is you are trying to return, and we will provide the proper return address.
CANCELLATIONS
If a customer would like to cancel or change their order, please call EarthBox® Customer Service at 1-800-821-8838 as soon as possible (Open Monday – Friday, 9:00 a.m. – 5:00 p.m. EST). We’ll do everything we can to accommodate the customer’s request, but please keep in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process, which is usually just a few hours after the order has been placed.
Please note: If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.
RETURNS
All that is required for a customer to return their EarthBox®-brand products are:
1. First and last name of purchaser
2. Zip code
3. Customer number (if available)
4. Order/invoice number and/or packing slip
5. Product(s) must be placed in a shipping envelope, carton, or box.
6. Reason for return
The customer is advised to keep the tracking number of any returned package.
Defective Merchandise
The EarthBox® gardening system, EarthBox® Staking System, EarthBox® Garden Stand, EarthBox® Automatic Watering System (AWS), and all related EarthBox®-brand parts are guaranteed to be effective and free from defects for up to 1 year from the original purchase date. Any defective and/or missing part(s) will be shipped to the customer, without charge, within 1 business day of receiving the customer’s request.
Customers should keep the defective parts until told by a Customer Service Representative to:
- Discard the defective product(s)
- Recycle the defective product(s)
Exceptions may occur when:
- The customer is unable to discard or recycle the defective product(s)
- The defect is unusual and may be of interest to evaluate at our Lancaster, PA facility.
In this event, Novelty Manufacturing Co. will issue a pick-up by FedEx for the defective product(s).
REFUNDS
We currently have 2 methods of refunding:
- Credit Card refunds
- Check refunds
Once in receipt of the product, at our Lancaster, PA facility we will then unpack what has been returned and inspect for quantities, damages, etc. Within 72 hours of receipt of the returned product(s), a Customer Service Representative will contact the customer.
Credit Cards
The customer must verify the card type, and last four digits of the card number. We ask to allow up to 2 business days for the transaction to appear on the customer’s credit card. Please keep in mind, certain credit card companies may take up to 10 additional business days to post the refund to the customer’s account.
Checks
It may take up to 4 weeks for refund checks to be issued. Once the check is ready to be mailed, the customer will be notified via phone or e-mail.
SPECIAL PROMOTIONS
From time to time, EarthBox® by Novelty Mfg. may run special promotions via e-mail, EarthBox® Facebook page, EarthBox Forum, catalogs, etc. These special promotions are for the duration of time designated to run the promotion only, and refunds cannot be issued for previously placed orders.