Fandango Return Policy
Refunds and exchanges of movie ticket(s) are available in certain limited circumstances. Movie tickets purchased through the Services include a non-refundable Convenience Fee. Before purchasing your movie ticket(s) we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see.
A refund will return the value of the movie ticket(s) you purchased using the Services to the method of payment used for the transaction, minus the per-ticket Convenience Fee and subject to certain eligibility restrictions as described below. Amounts paid with gift cards will not be refunded; instead, amounts paid with gift cards will be credited for future ticket purchases. If a promo code is used to purchase a ticket, the amount paid with the promo code will be forfeited, and will not be refunded. In certain cases, special promotions will be offered for free or discounted tickets or Convenience Fees, even without the use of a promo code; in such cases, such free (or discounted portions of) tickets or Convenience Fees will not be refunded.
Instead of a refund, you may wish to exchange your movie ticket(s) for another movie and/or show time. Exchanging your movie ticket(s) will allow you to keep the movie ticket price and the per-ticket Convenience Fee as a stored credit in your account, subject to certain eligibility restrictions as described below. Any stored credit in your account will automatically be applied to your next Fandango movie ticket purchase made through the Services using your account. Amounts paid with gift cards can be used for exchanges. If a promo code is used to purchase a ticket, the amount paid with the promo code will be forfeited, and cannot be used for an exchange. In certain cases, special promotions will be offered for free or discounted tickets or Convenience Fees, even without the use of a promo code; in such cases, such free (or discounted portions of) tickets or Convenience Fees cannot be used for an exchange.
You may initiate a refund or exchange using an online automated tool accessible via your Fandango account available through the website, mobile phone apps, or your purchase confirmation email. However, in certain events such as when the total value of your refund or exchange exceeds Fandango’s self-service refunds and exchanges limit and/or your purchase includes the use of a Fandango gift card or promo code, you may be directed to Fandango Customer Service to complete your refund or exchange. Please note that once you have received an exchange, Fandango credits may be exchanged for other credit but are no longer eligible for a refund back to your credit card or other payment type.
You are eligible for a refund (minus any Convenience Fees) or exchange only if you: (i) are seeking a refund or exchange of an entire order (i.e. no partial refunds or exchanges), (ii) initiated the refund or exchange within the refunds and exchanges eligibility period prior to show time for the earliest show time of any of the movie tickets included in your purchase, (iii) used a credit card, Venmo, PayPal or other qualifying digital wallet, or a gift card (except that gift cards purchases can be exchanged but not refunded) to pay for the transaction, and (iv) already have a Fandango account or you create one during the initiation of a refund or exchange. You may need to visit the theater to request a refund or exchange in certain circumstances, including but not limited to those instances where any portion of your payment was made using a theater rewards or loyalty card or a theater gift card. In certain circumstances, a theater may not provide a refund or exchange, so please confirm with your theater whether a refund or exchange is available for your order. You may additionally be subject to your digital wallet providers’ individual refund policies if you used a digital wallet to make a purchase.
Fandango reserves the right to prohibit the refund or exchange of a movie ticket purchased or otherwise acquired through a subscription, membership or loyalty program. Additionally, even where Fandango allows such a refund or exchange, Fandango shall have the right to provide the refund or credit to the operator of such subscription, membership or loyalty program instead of to you. If Fandango does so, Fandango encourages you to contact the operator of that subscription, membership or loyalty program for any customer service enquiries.