Franklin Mint

We guarantee 100% satisfaction. If you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 30 days of receiving the order.

Please note that the following conditions apply:

• You are responsible for paying to return the item(s) to our fulfillment center. There is no additional charge when we ship an exchange item to you.
• Shipping charges are not refunded when you return an item.
• Refunds are issued to the card used to place the order. Credits cannot be issued in the form of checks or gift cards.
  *This includes orders placed with prepaid gift cards, so be sure to keep your card information even if there is no remaining balance.*
• Items must be in new, resaleable condition. Clothing items must have tags attached (when applicable) to be returnable.
• Certain items are non-returnable, such as personalized items, gift cards, opened media items (DVD, CD, books), and furniture.
• If we do not have your requested exchange item on hand, we will issue a refund for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible.
• We are not able to fulfill exchange requests if the exchange item requested costs more than the item being returned. Because we do not store our customers’ credit card information on file, we are unable to charge your card for any difference in price.
• We can only process exchanges for like-quantities. For example, if you return (1) T-shirt, we cannot process an exchange for (2) T-shirts, even if the total merchandise value is the same.

Retail Purchases: Please note that orders placed through our online store cannot be returned to retail store locations, nor can retail store purchases be returned to the online store.

1. Securely pack your merchandise. We are not responsible for items that are damaged while in transit to our fulfillment center
2. Include a note with the following information:
   • Order number
   • Refund or Exchange?
   • Reason for return
   • Exchange item(s) requested (if applicable)
4. Ship the merchandise to the return address that is printed on your packing slip. Please make sure to secure a tracking number or delivery confirmation number for your shipment. Your order # is required for your return or exchange to be processed by our fulfillment warehouse.

If you do not have your packing slip or are not sure if an item is returnable, please contact us by using the “Ask a Question” tab above and make sure to include the following information:

• Order number
• Item(s) to be returned

If you have already returned your merchandise and are inquiring about the status of your refund or exchange, please click here for more information.

For more information visit Franklin Mint