The Frye Company Return Policy
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FREE RETURNS
RETURN BY MAIL (U.S.)
Frye offers free returns anywhere in the contiguous U.S.
After you finish your online return, you’ll receive an email with a pre-paid return label that can be used to ship your item(s) back to us. Please pack your item(s) in a box, affix the pre-paid return label and drop your package off at any UPS Location.
If you prefer to use your own shipping method at your expense, please send package(s) to:
The Frye Company Returns
24B Applegate Road
Robbinsville, NJ 08691
Returns In Store
The Frye Company offers the convenience of certain returns in store. Unfortunately, we cannot accept returns of The Frye and Co. merchandise in our stores. For those items, simply follow the step-by-step instructions to mail your return to us.
POLICY
We hope that you love your Fryes. If the product you purchased is not what you expected, please return it to us unworn within 30 days of delivery. You can either use our online return service to return your items or ship with a carrier of your choice.
The product must be returned unworn (no scuff marks – please walk on a carpeted area when trying on footwear). All returns are inspected upon receipt at our returns facility and items that cannot be restocked will be returned to you.
REFUNDS
All refunds will be credited to your original form of payment within 10 business days (2 weeks) of receipt of your packaged return according to our policies stated above. These return policies and procedures apply ONLY to customers who purchased their Frye product from www.thefryecompany.com.
INSTANT REFUND
If you would like to purchase a different item right away, select our Instant Refund option and receive your refund as store credit. Just like a gift card, you can use your Instant Refund to make a new purchase. Once we receive your order, we’ll refund any remaining balance to your original form of payment.