Go-Electrical UK Return Policy
No Fault Returns
If you wish to cancel your contract once the product has been dispatched, you can return it for a credit or refund. You must notify us within 14 working days of delivery by email to customersupport@go-electrical.co.uk and we will issue a Returns Authorisation Number. All ‘no fault returns’ must be returned at the customers own cost.
The products must be in their original packaging where possible, as new and unused, and they must include all the manuals and accessories. All sealed items must remain sealed – we reserve the right to charge you if, on return, items are judged to be unsellable. If items are received into ourselves damaged (caused through transit) we will aim to report this to you within 2 working days of delivery. Goods received ‘as new’ but incomplete with missing components and accessories will be charged to you.
Refunds are processed on a weekly basis. Please note that we will not be held responsible for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.
All products supplied are covered by the terms and conditions of the manufacturer’s guarantee. The guarantee specifically does not include faults caused by accident, poor maintenance or misuse. In addition, routine maintenance (cleaning of dirty audio/video heads, de-scaling etc.), consumables (styli, plug, fuses, cable, batteries, etc.), cosmetic damage and tuning of channels is not covered.
Poor performance due to external factors such as signal quality and interference are not classed as a fault with the product. Please check all components such as remotes, batteries and plugs in line with manufacturers’ strict guidelines to be found in all instruction manuals before raising a complaint.
Faulty Returns
If a product does not work when it is first taken out of the box it will be classed as faulty. Please email customersupport@go-electrical.co.uk as soon as the fault becomes apparent. The goods can either be returned directly from yourselves or we can organise a collection from your home address. Collections and/or postage cost refunds only apply to goods that have developed a fault within 6 months from the date of purchase.
When the fault has been confirmed by our engineer you will be offered:
- A replacement – shipped to you at our expense.
- A repair – the item, once repaired, will be returned to you at our expense – once repaired an item is no longer eligible for replacement.
- A full refund – once the item is verified faulty by either our Service Engineer or the manufacturer.
If a product, having been examined by our engineer or the manufacturer, is not deemed faulty you will be:
- Offered the goods returned to you at your expense, being any appliciable full cost of engineers’ analysis, and all transport costs.
- Refunded the invoice cost less any applicable transport charges, provided the product is ‘as new’ complete in its original box with all packaging and accessories. If the packaging is damaged or poor then we reserve the right to impose a charge to cover any repackaging and any missing accessories will also be charged to you.
This Returns Policy does not affect your legal rights
Any returned goods that we receive which are outside this returns policy will be defined as “in dispute”, such in dispute items will not be refunded or exchanged. A reason for this will be provided. We are happy to re-ship such “in dispute” items back to you at a cost to yourself, otherwise they be destroyed within 91 calendar days from their receipt back to us.
Damaged in transit: If possible any damages should be noted on the delivery note. Please inform us of any damages, shortages or incorrect items as soon as you are made aware by emailing customersupport@go-electrical.co.uk or writing to us. Photographic evidence of damage will need to be provided where possible. Please report all damages prior to use – Please be aware that if returning an item as “damaged” then all items received back to ourselves should be unused. Unfortunately if the item is found to have been used on return then you will be liable for costs incurred in replacing the item.
For more information visit Go-Electrical UK
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