Handbag Heaven Return Policy
Returns
If you are not 100% satisfied with your purchase, simply return it for a full refund on the items purchased. You can return your purchase for up to 30 days from the purchase date.
If you would like to return an item, a convenient form is now included at the bottom of the invoice you received with your item. Include it in your package when you mail back your item(s) to 14572 S 790 W STE B, Riverton UT, 84065. Your refund will not include shipping charges previously paid. Your refund will not include shipping charges that you may incur when sending items back to us. All return shipping costs are the responsibility of the customer.
The product(s) will be inspected upon receipt. All returns must be in the condition you received them and in the original box and/or packaging (including invoice) for full credit to be issued. No credit or exchange will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, we will refund your credit card and send you an email stating that your return is completed. Credits normally take 3-5 business days to appear on your credit card statement.
Exchanges
You can exchange your purchase for up to 30 days from the purchase date. For exchanges, please contact us, and then fill out the return form included on your invoice, and mail it back with your item(s) to 14572 S 790 W STE B, Riverton UT, 84065. Your refund will not include shipping charges previously paid. Your refund will not include shipping charges that you may incur when sending items back to us.
The product(s) will be inspected upon receipt. All exchanges must be in resalable condition and all original packaging (including invoice) must be in place. No exchange will be issued if the product shows signs of use. Exchanges will ship out as soon as we receive the original order.
We are always here to help. If you have questions, please call our customer service team at 866-705-6313. Our telephones are attended from 9am to 3pm Mountain Standard Time, Monday through Friday, but our answering machines are always ready to listen, and we will return your call within the next business day.
Holiday Return Policy
Gift purchases made between November 1, 2014, and December 24, 2014, qualify for our Holiday Return policy. Qualifying products may be returned through January 31, 2014. Products must be in brand new condition to be eligible for a full refund.
For more information visit Handbag Heaven
Submit your review | |