Hayneedle.com Return PolicyHayneedle.com Return Policy

We want you to be happy! You may return and exchange new, unused, and resalable items within 30 days of delivery for a refund; perishable and personalized items cannot be returned. We’ll also pay return shipping costs if the return is a result of our error. To get started, please enter your order number with the ship-to name or email address from your order below and we’ll guide you through the quick and easy return and exchange process.

As soon as we receive your return, we’ll credit the original credit card used. If you’d rather replace or exchange for a different item, it’s considered a new order and your original order credit card will be charged.

For credit card, PayPal™, Google Checkout™, or Bill Me Later™ purchases, your returned merchandise will be credited to your original payment method. For check or money order purchases, a refund check will be sent to you. If you paid by gift certificate, you will receive a merchandise credit. If you are returning a gift, the recipient may receive in-store credit or the gift giver may receive a refund to original payment method.

Please note: Original delivery and return shipping charges may not be refundable. Your item(s) may also be ineligible for return or subject to a re-stocking fee per the item return and exchange policy.

For more information visit Hayneedle.com

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Store Return Policies
Average rating:  
 7 reviews
by E Belle on Store Return Policies

Received item, have not opened it, because it seems that the glass top is broken inside. Can hear shifting like a large amount of gravel.

by Mary Gramt on Store Return Policies
canvas seat covers for director chair

Seat cover is too small for my chair. Not enough length

by Mary Grant on Store Return Policies
canvas director chair covers

Too small for my chairs. Not wide enough

order # 6589482850618

by Mohammad Akhtar on Store Return Policies

Never ever buy anything from here.

by mary walker on Store Return Policies
hanging baskets

I thought these baskets were supposed to be heavy duty. They are very thin. I can't figure out how to return them.

by Jim Grasela on Store Return Policies
Barn owl on stumb

the owl came with a wing broken off

by Marilyn Price on Store Return Policies
wrong order

this is not what I order. I had order VHS tapes big difference