Intimissimi Return PolicyIntimissimi-Return-Policy

Remember that you have up to 14 days from order delivery to change your mind and enter your return request.
For more info, see our RETURN POLICY in article 8 of the general conditions of sale.

buy on , try the products and if you don’t like or don’t like it, give it back for free . If you choose the return at an Intimissimi store, these are the steps to follow:

Can I return my online purchase to the store?

On you always have the possibility to change your mind and to return your purchase for free through the online return procedure that you find on the page of your order, choosing your Intimissimi point of sale as a return method. Once the return procedure has been carried out, go to the store chosen to return the items. The refund will always be made with the same payment method chosen when placing the order. Remember that you have 10 days (from the moment you filled in the online return request) to go to the store. The store is not required to return the amount of your return in cash.

Can I exchange my order purchased online in the store?

For orders placed online, to date it is not possible to make a change in Intimissimi stores. You can always return orders placed on the site in Intimissimi stores by filling in the online return form. Note: In some periods of the year it is not possible to return an item purchased online on sale. In this case, the return can only be made by SDA courier. By filling in the online return form, you can arrange for the package to be picked up on the day and address chosen.

I have filled out the return form but I want to add other items to my return, what can I do?

Don’t worry, our orders have the possibility to add additional items (belonging to the same order) to your return request directly in the shop. Bring with you the return request and all the items you want to return.

How and when will I receive a refund for my in-store return?

The refund will be made with the same payment method chosen for the online purchase. The refund will be made in no time, no later than 14 days (for orders purchased by credit card, prepaid, Paypal, Klarna bank transfer). If you have chosen the cash on delivery method or have used a gift card, to receive the refund we recommend that you send us your IBAN and the details of the account holder by writing to . The store is not required to return the amount of your return in cash.

For more information visit Intimissimi