Ismartalarm Return PolicyIsmartalarm-Return-Policy

For product(s) purchased (the “Product”) directly from iSmartAlarm’s website (, this return policy allows you to return the Product after obtaining an iSmartAlarm return material authorization (“RMA”) during the 30 day period following date of shipment by iSmartAlarm. If the item is returned in its original condition, unused, and in the original packaging in accordance with this policy, we will exchange it or offer a refund of the purchase price paid. The refund will be made by crediting the account used to make the original purchase. The RMA may be obtained by contacting our Customer Service department. The Product must be received by iSmartAlarm within 10 days after issuance of the RMA.

iSmart Alarm, Inc. does not accept returns or exchanges from purchases made outside the United States and Canada.  All Return Policy information contained herein applies solely to purchases made on for shipment in acceptable areas in the U.S and Canada.

If you purchase the iSmartAlarm product from other retailers or distributors other than, please follow their Return Policy.

All Products must be packed in the original, unopened and unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the Product. The RMA number must be included with the returned Product.

Shipping and handling charges, and taxes paid (e.g., state, customs, VAT) are non-refundable. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to iSmartAlarm. If you return the Product to iSmartAlarm (a) without a RMA, (b) beyond the 10 days RMA issuance period, or (c) without proper packaging, iSmartAlarm retains the right to either refuse delivery of such return or charge you a restocking fee. The time to credit your account may vary, depending on processing time.

Please email us at for a return authorization and the shipping address.

If you need to exchange or return one of our products you purchased through one of our retail partners, please contact them directly to process an exchange or return.

For additional questions, please contact us at

The effective date of this Return & Warranty Policy is July 15, 2015.

For more information visit Ismartalarm