Jigsaw Return PolicyJigsaw-Return-Policy


Want to know where Jigsaw delivers to, what our return policy is? You should find all you need to know about our delivery, returns, refund and exchange policies here. If not, you can always get in touch with us and we’ll be happy to get you the answers you’re looking for.

Returning items is easy, and is absolutely free for all UK orders.

Christmas Extended Returns: Purchases between 12th Nov – 24th December will be refunded within 28 days. Exchange/Credit Notes offered until 12th January.


Delivery Method Transit Times Cost
UK Standard 2-4 working days £1.99
UK Express 1-2 working days Free (on all orders over £200) or £5.00
Click and Collect 2-4 working days Free
UK Next Day Delivered Mon-Sat (order by 7pm – restrictions apply*) £6
UK Saturday Delivery Delivered on Saturday by 6pm (if ordered before 12pm Friday)

UK mainland only, excluding AB31-35, AB41-54, G83, PH15-18 and TR21-25.
N. Ireland: Saturday delivery not guaranteed. Highlands & off-shore: delivered Monday.

Rep. of Ireland Up to 10 Working Days Free (on all orders over £100) or £8.00
EU Standard 8-14 Working Days £10.95

*Most of the time we will be able to get your items to you the next day (Mon-Sat) when you select Next Day delivery, but sometimes due to the location of stock and delivery postcodes it will take a little longer (usually only a day). We’ll let you know the delivery speed for each item individually on the basket page when you choose the Next Day delivery option, but you’ll need to check the postcodes below to see if delivery to your address is affected.




Delivery Method Christmas Cutoff
UK Standard order by 12pm, Wednesday, 18th December
Click and Collect order by 12pm, Wednesday, 18th December
UK Express order by 12pm, Friday, 20th December
UK Next Day order by 12pm, Saturday, 21st December
Rep. of Ireland order by 12pm, Monday 16th December
Europe order by 12pm, Friday 13th December


All UK Jigsaw returns are free within 28 days from the date of purchase. Pre-paid Royal Mail labels are enclosed in all UK online orders.

Returned items must reach us in their new, undamaged and unworn state with original tags in place. Please return faulty goods as soon you become aware of the fault. Should you wish to return an item (full-priced or reduced), please see our returns policy below:

For online orders, please fill in the Returns Form included with your order, and send this back to us along with your item(s). Post the item(s) back at your local post office (use the prepaid returns label provided for UK orders) with proof of postage, as we cannot accept liability for items lost in transit. Jigsaw does not provide freepost returns for International orders.

In Jigsaw stores
Full-price items may be returned to any Jigsaw standalone store for refund or exchange within 28 days of purchase. Please do not post store purchases back to our warehouse as they cannot be processed there.

Store postal sales
For orders processed through our store postal service, contact the relevant store for details on how to return your purchase.


Jigsaw Home products may be returned if un-used, undamaged and in a re-saleable condition.

All Jigsaw Home items must be returned with their original packaging within the time-frames – 28 days for a full price item and 28 days for a sale or special promotions product.

HOW DO I RETURN A PACKAGE BY POST?You will find step-by-step information on how to return an item on your paper receipt within your package.

You should be able to return you items in the package the order arrived in, and you should also have a pre-printed returns label with the address all ready for you.

Post the items back through your local post office (use the prepaid returns label provided for UK orders) with proof of postage, as we cannot accept liability for items lost in transit.

Jigsaw is unable to provide freepost returns for International orders.


  • Return any unwanted and unworn items within 28 days of receipt in its original packaging.
  • Fill in the Returned Items section on the Returns Form and enclose it in the package.
  • For UK orders, peel off our returns address label from the returns form before sealing package. Post the items back through your local post office with proof of postage, as we cannot accept liability for items lost in transit. Jigsaw is unable to provide freepost returns for International orders.
  • Make sure our returns address is clearly displayed on the outer package and the package is carefully sealed.

Returns should be sent to:

Jigsaw Returns Department
Unit 10b Viscount Way
South Marston

We are unable to accept responsibility for returned items until received by our distribution centre. Up to this point the items remain your responsibility.

We strongly advise you use Royal Mail registered post in the UK or your local post office service when returning items from outside of the UK, and retain proof of postage. We also cannot accept responsibility for goods damaged in transit during their return to us.

HOW DO I RETURN A PACKAGE TO THE STORE?Unwanted items can also be returned direct to any of our Jigsaw stand-alone stores. Please see our store locator to identify your nearest store and their opening times. Our store teams will be very happy to help you with any queries or to find a suitable replacement for the items you wish to return.

Refunds can only be processed in one of our Jigsaw stand-alone stores on presentation of proof of purchase. Please therefore, take your despatch note and returns form (enclosed with your original order) to the store. This acts as your receipt. Refunds will be processed to the card used to make the original purchase. Please refer to the despatch note to check your chosen method of payment. The last 4 digits of the credit card used will be shown just below the ‘Payment Received’ box in the “Your Purchases” section of the despatch note.

Please note that at this time stores cannot process refunds for items purchased via PayPal. You will need to return your items by post using the label provided in your order.

Other retail companies which sell Jigsaw clothing, such as the John Lewis Partnership, are unable to accept returned items purchased from our website or stores unfortunately. You will need to take these back to the retailer you purchased them from.

HOW DO I RETURN AN ORDER PAID FOR BY PAYPAL OR AMAZON PAY?You can return your item(s) back to our Warehouse following instructions on the Returns Form included in your parcel.

If you wish to return your items to any of our Jigsaw stand-alone store, your order will be sent back to our Warehouse on your behalf where your refund will be processed.

For more information visit Jigsaw