Journeys Return Policy
Journeys now gives you 365 days to decide! We allow all merchandise in new condition, with original packaging, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are excluded.
ORDERS PLACED ON JOURNEYS.COM:
For orders placed at Journeys.com, we’ve streamlined your return process. Check out the options below and choose the best one for you!
1) Return to Store: For quick and easy returns or exchanges, take your item(s), with original packaging, to any Journeys store. Use the Store Locator to find a store near you!
2) Refund by Mail: To begin your return and create a prepaid label, click here! For all returns by mail, $7.95 will be deducted from the refund amount for using our return label.
3) Exchange by Mail: Exchanges are FREE! To begin your exchange and create a prepaid label, click here! Please make sure to include your desired SKU (item #), Size and Quantity in the “Additional Comments” section of Step 2. Send the item(s) back using the prepaid label and we’ll process your exchange upon receipt. Please allow 2-4 weeks to receive your new item(s).
ORDERS OR PURCHASES MADE IN-STORE:
1) Return to Store: For quick and easy returns or exchanges, take your item(s), with original packaging, to any Journeys store. Use the to find a store near you!
Store Locator
2) Return by Mail: If you would like to ship the item(s) back to Journeys, please fill out our Return/Exchange form. If you would like us to provide you with a prepaid shipping label, contact customer service at 1-888-324-6356. For all returns by mail, $7.95 will be deducted from the refund amount for using our return label. Please allow 2-4 weeks to receive your new item(s).
RETURN AN ORDER USING THE SHIPPING CARRIER OF MY CHOICE:
If you would like to return your item(s) to our warehouse, please ship the merchandise back through the carrier of your choice, along with a completed Return/Exchange form. Send the item(s) back to the address below, in their original packaging, and we’ll process your return upon receipt. We recommend getting a tracking number for your return. Please allow 2-4 weeks to receive your new item(s).
Return Address:
Journeys Order Returns
635 Genesco Parkway
Lebanon, TN 37090