Kaufmann Mercantile Return Policy
Have a question about the Kaufmann Mercantile shop or an order you placed? Check out the FAQs below. You can also reach us at support@kaufmann-mercantile.com or 1-855-848-3778.
Shipping
How much does shipping cost?
We offer free ground shipping for orders $50 and over within the contiguous United States. Shipping for orders under $50 within the contiguous US is $8. Shipping to Alaska or Hawaii is $25. Expedited shipping costs are calculated at checkout.
Where do you ship?
We currently ship within the United States (including Hawaii and Alaska). We hope to offer international shipping in the near future — stay tuned!
Do you offer express shipping?
Many of our products are eligible for express shipping for an additional fee. Please contact us at support@kaufmann-mercantile.com or 1-855-848-3778 to find out if a product can be shipped express. Please note that expedited shipping to Alaska and Hawaii isn’t currently available.
When should I expect my order?
Because we work directly with independent designers around the world, delivery times may vary. Please check the processing time on the product page for how long the designer needs to prepare your item for shipment. When you check out, you’ll see a shipping estimate that will indicate how long it will take for your item to reach you after it’s shipped.
Returns
What is your return policy?
Because our products come directly from independent designers around the world, we don’t accept returns at this time (unless you receive an incorrect, damaged, or defective item).
If there’s something wrong with your order, contact us at support@kaufmann-mercantile.com or 1-855-848-3778 within 15 days of receiving your order. Should any items be accepted for return, we’ll do our best to honor the return policy of the designer.
Something’s wrong with my order. What do I do?
We’re sorry about that! Contact us at support@kaufmann-mercantile.com or 1-855-848-3778, and we’ll sort it out.
Can I exchange an item I ordered?
We work with independent designers and makers from around the world, so we aren’t currently able to process exchanges unless you receive a damaged, defective, or incorrect item.