One Kings Lane Return Policy
What is your return policy?
We accept returns on most purchases within 30 days of delivery. Simply send back the item in an unused and saleable condition.
Items that are marked “final sale,” “clearance,” “as is” or “made-to-order” are not returnable, nor can we adjust prices for items within an order or cancel orders. You can find out if an item is eligible for return in its product description, under Shipping & Returns.
Of course, your satisfaction is our highest priority. If there is a problem with a final-sale item you purchased, please contact us. Please include your order number and the name of the item in order to expedite your inquiry.
Return shipping and restocking fees
Return shipping and restocking fees may apply based on your preferred form of credit. Original shipping costs are not refundable.
Original Form of Payment
Return shipping and restocking fees will be deducted from your refund when you choose to have your original form of payment credited. See below for more information about shipping and restocking fees.
FedEx items
For items shipped via FedEx that are eligible for return, there is a flat $20 return fee per shipment. If you are returning multiple items that arrived in separate shipments, each item will incur a separate $20 fee.
White-glove and entryway items
For items shipped via white-glove or entryway delivery that are eligible for return, the return shipping fee will be a flat $250 fee per shipment and a $50 restocking fee per shipment.
Do you price match with competitors?
We are in the business to provide the best-curated selection to our customers! At this time, we do not price match with competitors.
Do you honor price adjustments?
We’re sorry, but we do not accommodate price adjustments.
How do I initiate a return?
To initiate a return for an item delivered via FedEx, click here. You will be prompted to enter your order number and the email address associated with your order. Items eligible for return will allow you to select and enter return reasons. If you cannot select an item, that means the item is not returnable unless it arrived damaged. In that case, or to initiate a return for an item delivered via our entryway or white-glove services, please contact us.
Exchanges
If an item is no longer on the site, it’s unfortunately no longer available. If you do have an issue with something you’ve received, please contact us.
Damaged or missing Items
We take pride in the quality of our products and the condition in which they arrive to you. If something isn’t right with your order, simply contact us to tell us what happened. We will contact you within approximately three business days to resolve the issue.
How will I know when my return has been received?
After we receive your return and confirm that all items are in saleable condition, you will receive an email confirming that your return has been received. Your refund or credit will be processed in 10-15 business days.
Need assistance?
For the fastest response email us at: customercare@onekingslane.com
Monday – Friday: 9 am – 5 pm EST
Saturday and Sunday: Closed
Holidays: Closed
What is the cost to return a product?
FedEx items
For items shipped via FedEx that are eligible for return, there is a flat $20 return fee per shipment. If you are returning multiple items that arrived in separate shipments, each item will incur a separate $20 fee.
White-glove and entryway items
For items shipped via white-glove or entryway delivery that are eligible for return, the return shipping fee will be a flat $250 fee per shipment and a $50 restocking fee per shipment.
Can I return “final sale” or clearance items?
Items marked “final sale” are not eligible for return. However, our customers’ satisfaction is our highest priority and if there is a problem with a final-sale item you purchased, please contact us. Please include your order number and the name of the item in order to expedite your inquiry.
Returns & Exchanges: In-Store Purchases
What is your return policy?
We accept returns on most purchases. (Some exclusions apply.)
You can return any unopened/unused product to the store within 30 days of purchase for a full refund onto the original form of payment. Any purchase accompanied without a receipt will need to be exchanged for the selling price at the time of the return. Shipping fees are nonrefundable with the exception of damaged or defective merchandise. Return shipping and restocking fees may apply. Refunds for cash purchases of more than $500 will be made via a mailed check.
Can I return vintage items?
All items marked as vintage will be final sale and not eligible for a return or exchange.
Can I return purchases made online to your store?
Unfortunately, at this time our store cannot accept returns from onekingslane.com