Leading Lady

Leading Lady Return PolicyLeading-Lady-Return-Policy

You may return unworn merchandise (in resalable condition) with all tags attached within 30 days for a refund. Exception: FINAL SALE items are not returnable.  No partial returns or exchanges for ANY value pack purchases.

Any credits will be issued to the credit card used for the purchase. Please allow up to two billing cycles for a refund to appear on your credit card statement. The original shipping and handling charges are not refundable.

Please allow 15-20 business days to receive and process your return.

How to Return Goods

To return an item for refund, log on to “leadinglady.com”.  At the bottom of our home page, click on “Request a Return”.  At this point you’ll enter your Customer Order # (SHPF) and your email address and follow the instructions.

You can use the prepaid label for your return and be sure to enclose the original packing slip.  If for some reason a packing slip or return label was not included with your shipment, please contact orders@leadinglady.com to request another.

Please note that orders shipping to Canada and Mexico do not include a prepaid label.

Errors or Damaged Merchandise

In the unlikely event that you receive damaged or incorrect items, simply follow above how to return goods instruction.

Late Returns

If more than 30 days have passed since your package shipped and you would like to return any of your items, we reserve the right to accept or refuse them. If accepted, a $10 or 20% re-stocking fee (whichever is greater) will be deducted from your refund.

Value Packs

Value Packs are products that contain two or more items offered for sale at one everyday value price.  If you are not fully satisfied with your value pack purchase, we accept returns for total value pack contents only. We do not accept partial returns.

Final Sale Items

Items ending in a sale price of $.99 are FINAL SALE items. These items are non-returnable, non-refundable and non-exchangeable. Purchase these items with that in mind.

Discounts and Promotions

The value for each item returned will be reduced to reflect the value of the discount or promotion applied to the original order.

Only one coupon code promotion may be used at a time.

We do not do price adjustments on previously purchased items.

For more information visit Leading Lady