Lifeproof Return Policy
RETURN POLICY
Otter Products, LLC Return Policy*
LifeProof is dedicated to bringing you, our customer, the latest technology in high quality waterproof and drop-proof cases and accessories. Your LifeProof case and LifeProof accessories are covered by a full 30-Day Satisfaction Guarantee policy. All LifeProof Products purchased from LifeProof may be returned within 30 days of purchase, as described below, to ensure that customer satisfaction is made on every purchase.
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- We will accept returns within 30 days of the original purchase only if the product was purchased directly from LifeProof.com.
- Credits will be issued in the form of a refund to the Credit Card used for the original purchase. Refunds are for product only, as shipping charges are non-refundable.
- Please contact Customer Service toll free 888-533-0735 or use the form below to obtain a Return Merchandise Authorization number (RMA).
- You will be asked to provide your original order number, so please have this information readily available. You will also be asked the reason for your return (this information will be used for our records).
- You will receive your Return Merchandise Authorization via e-mail which will include your RMA# as well as instructions for the return. Otter Products is not responsible for return shipping charges.
- Please allow up to 15 business days after receipt of your return for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued.
*Otter Products, LLC return policy as stated above is not applicable to any Partners of Otter Products, LLC (i.e. Resellers, Distributors, VARS, etc.) To obtain more information about our aPartners return policy, please contact your Account Executive for more details.
*Otter Products, LLC is not responsible for return shipping charges. For customers who purchase and return their product within the United States, Otter Products, LLC will provide a courtesy shipping label for $5 USD.