Lone Star Western Decor Return Policy
SHIPPING RATES
Shipping rates and free shipping policy only apply to items shipped within the continental U.S.(shipping rates and free shipping do not apply for Alaska and Hawaii orders). Free shipping is only available for ground shipping (not express shipping). Ground shipping includes UPS and/or USPS priority mail.
| Total Purchase Amount | Shipping Cost |
| 0 to 9.99 | $6.95 |
| 10 to 74.99 | $9.95 |
| 75 to 99.99 | $13.95 |
| 100 to 119.99 | $14.95 |
| 120 to 149.99 | $16.95 |
| 150 to 199.99 | $19.95 |
| 200 to 299.99 | $24.95 |
| 300 to 499.99 | $29.95 |
| 500 to 699.99 | $34.95 |
| 700 to 999.99 | $39.95 |
| Over $1000 | Free |
Shipping time for most items in the U.S.A. is 3 to 4 business days. Items shipped from directly from the manufacturer may take 5 to 7 business days for delivery. Some chandeliers and furniture may take up to 3 to 4 weeks for shipping.Some of the products we sell may be shipped directly from one of our distributors. If you order more than one item you may receive your order in separate deliveries.
Express shipping is available for some in stock items. The words “Express Shipping Available” are listed next to the items that can be expressed shipped (if in stock at time of purchase). The delivery time for Express shipping is 3 business days from date of purchase. The cost for Express shipping is an additional fee(in addition to the regular ground shipping fee). Express orders will be shipped via UPS 3rd Day Select. Free shipping promotional offers can not be used for express shipping orders. Express shipping is only available for orders shipped within the continental U.S.A.<
ALASKA ORDERS
Orders shipped to Alaska will be sent priority mail using the United States Postal Service. Only merchandise stocked in our warehouse can be shipped to Alaska. All other merchandise will be canceled from the customers order and the customer will be notified prior to shipping. The shipping rate table above and free shipping promotions do not apply to Alaska and Hawaii orders. The shipping rate to Alaska will be higher than our normal U.S.A. rates.
FURNITURE DELIVERY
Furniture is delivered by a freight carrier. The carrier will schedule a delivery time and provide curbside delivery, unless white glove service is advertised for the item. The customer is responsible for moving the furniture into the house and setting it up. Assembly instructions are provided.
The customer is responsible for all freight charges and restocking fees if they refuse delivery of furniture items. Both of the freight charges and the restocking fee will be subtracted from the customers refund when a customer refuses delivery or cancels their furniture order while their merchandise is in transit. The customer should inspect the merchandise for damages prior to signing the bill of lading for merchandise shipped via a freight carrier. Once the bill of lading is signed the customer owns the merchandise and is responsible for any damages.
REFUND POLICY (HASSLE FREE)
Customer satisfaction is very important to us. Black Forest Decor has a 5 star rating issued by Yahoo Shopping for excellent customer service. Please read our hassle free 60 day return policy.
Damaged item – We will replace any damaged item at no cost to the buyer, as long as we are notified within 5 days after merchandise has been received.
Not satisfied – If you are not satisfied with the merchandise you purchased from our site or catalog, you can return the merchandise within 60 days from the day received and we will refund your money excluding the shipping fee. Please email or call us before returning merchandise to obtain the correct return address for your package. The merchandise must be adequately packed and insured before returning. Custom orders, special orders, clearance products, gift certificates and bulk orders are nonrefundable.
PROMOTIONAL OFFERS
From time to time, we may provide promotional offers such as discounts or free services. The promotional offers are only valid from the time they are issued to the expiration date advertised in the ad. To take advantage of these offers a coupon code must be used when ordering. Customers can not use more than one coupon code per order (can not take advantage of two different promotional offers for the same order). Free shipping promotional offers are only valid for orders shipped within the contiguous U.S.A.
CUSTOMIZED & PERSONALIZED ORDERS
We can not accept returns or issue refunds for customized merchandise. We will replace the merchandise if it is damaged at no cost to the buyer.
CUSTOMER SERVICE
Customer Service telephone number 1-877-208-6215
If you have any questions please email us at info@blackforestdecor.com
INTERNATIONAL ORDERS
Lone Star Western Decor has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the “International Checkout” option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from Lone Star Western Decor. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
EMAIL: support@internationalcheckout.com.
PHONE: USA Phone: +001.310.601.8196 USA and Canada: +1.866.682.0641 UK Phone: +44.20.8133 . Australia Phone: +61.28003.4685 Denmark Phone: +45.369 Sweden Phone: +46.4069.35779 Hong Kong Phone: +852.8175 Japan Phone: +81.50553 Finland Phone: +358.(02)3619 Brazil Phone: +55.(11)3717 Dominican Republic Phone: +1809.202.3017 Ireland Phone: +01 443 3715 Mexico Phone: +55 8421 8266 New Zealand Phone: +09 889 0408 All Others: +001.310.601.8196
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
For more information visit Lone Star Western Decor
Submit your review | |