Lucy Return PolicyLucy Return Policy

lucy wants you to be fully satisfied with your purchase. We gladly accept returns of clean, unworn, unwashed or defective merchandise for full refund or exchange.

Returns with an Original Receipt

For purchases made in a lucy retail store, a full refund will be made in the form of the original payment if items are returned within 30 days of the purchase date. Cash or check returns over $100 will receive corporate mail check within 14 days or be credited to a debit card. Gift card purchases are non-refundable.

For purchases made on, a full refund will be made in the form of original payment if items are returned within 60 days of the order date.

For items returned more than 30 days after the in store purchase date (or more than 60 days for online purchases), we offer an exchange of product or a lucy gift card in the amount of the original purchase.

Returns without an Original Receipt

When no receipt is available, lucy will gladly offer a merchandise exchange or issue a lucy gift card for the current selling price of the items returned.

Returns with a Gift Receipt

A merchandise exchange or lucy gift card will be issued for the purchase price.

Price Adjustments

A one-time price adjustment will be honored when an original sales receipt is presented within 7 days of purchase date. For a price adjustment to purchase made on, customers must make their request via phone or email within 7 days of the original order date. Price adjustments will not be honored on email or mail offers.

Returning Purchases to a lucy Store

For your convenience, both online and in-store purchases may be returned to any lucy retail store for immediate credit. All in-store returns and exchanges require a valid form of identification. Find a store near you.

Returning or Exchanging Purchases by Mail (online purchases only)

Returning purchases by mail is easy

1. Fill out the Return and Exchange Form provided in your original shipment. Can’t find it? Download one here and print it: Return and Exchange Form

Please be sure to note whether you are the buyer or received the item as a gift.

2. Send return to: Returns
3232 NW Industrial St
Portland, OR 97210

If returned by mail to Returns, we will send an email to notify you that your return and/or exchange has been processed and the proper account has been credited. You should expect the credit in your account 10-14 business days after we receive your return.

Please note: Items purchased in a lucy store cannot be returned to the above address. If you need to return a store purchase by mail, please contact lucy customer service at 1.877.999.lucy (5829).

You can include your exchange request on the returns form or you may call us at 1.877.999.lucy (5829) to order your exchange items. We will process your new order, ship in-stock items, and charge your credit card for the item(s). Free shipping is applied to all exchange orders. Upon receipt of your return we will refund your original payment method, excluding shipping charges.

For more information visit Lucy

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