Murad Return Policy
How to Return
If you purchased products from Murad directly, we offer a 30-day money back guarantee (from delivery date) on all products (except discontinued items), no questions asked. This means if for any reason you are not completely satisfied, you can return the products back to Murad for a full refund of the purchase price, even if the bottles are empty (less postage and packaging).
We recommend that you send your return via recorded delivery for your protection.
To return your products please send the unused portion or empty containers to:
Murad UK Ltd —Returns
158-160 Pentonville Road
London
N1 9JL
Be sure to enclose a copy of your packing slip and the reason for your return. The estimated refund time is 10-15 business days from the day you return the goods.
To insure that your returns remains eligible for a refund, please have the package return postmarked before the Murad 30 Day Money Back Guarantee expires. We recommend that you request a Delivery Confirmation from the Post Office upon returning the products. With this option, the Post Office will give you a receipt that shows the date you returned the products to us, as well as confirmation once the package is delivered. Keep the receipt until the refund appears on your credit card statement. These receipts are your proof of return and act as your ‘insurance policy’ in that it guarantees you will receive a refund, even if the products are lost in the mail.
If you purchased Murad products at a store/spa/salon, please contact that store directly to inquire about their return policy.
Out of Stock/Backdated Items
If an item selected is temporarily out of stock at the time of your order, it will be noted on your
packing slip. Backordered items are delivered as soon as they are available.
If an item in your kit is currently out of stock, you will be charged the original price for the kit and your item will be delivered to you as soon as available.
If for any reason you wish to cancel a backordered item, please contact us at 0844 472 7050 we will be happy to assist you. If you are calling from outside the UK please contact us on +44 20 7870 4813.
For more information visit Murad
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