MyPartsGarage Auto Parts Return Policy
Free shipping offer is valid only on qualified items. Eligible items are identified on their product information page. They can also be identified on your shopping cart. Shipping method will be selected by MPG. Free shipping orders will be delivered via a standard ground shipping method selected by MPG or our direct-ship manufacturers/fulfillment centers. Express shipping orders are not eligible for free shipping.
Offer does not apply to truck or freight shipments typical of oversized items. Some of the items will sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery. These items are labeled as oversized on their product information page, and will not feature the Free Shipping icon. Not available shipping to, Alaska, Hawaii, and Puerto Rico. Only standard ground shipping orders to residential and commercial addresses in the continental US are eligible for free shipping. Mpg reserves the right to end or change this Free Shipping offer at any time.
Shipping charges are calculated by using LIVE, U.S. Postal Service, FedEx, UPS, DHL, and Bongo Intl rates. Shipping charges are recalculated automatically when you change the quantity of your products, add an additional part, or change your address, city, zip, state, or country. Carriers are subject to change due to shipping times during holiday and for special orders.
• Some orders require additional shipping charges.
• Fees charged by suppliers for special-order items being directly shipped to our customers.
• If any of these situations exists with your order, you will be notified by email or phone.
• There may be occasional pricing errors/mistakes on the website, we reserve the right to cancel and/or refund your order if this occurs. You will be notified of the issue and offered a proper solution to resolve the issue.
If you have any questions with your order, please contact us immedietly, and before you submit your order. If we discover any system errors, we will fix it within 24hrs. Problems do occur, all though, very rare. If you feel that shipping costs are calculated high, it is typically the package weight, size, or destination.
Orders placed by 2:00pm central time usually ship the same day but we cannot guarantee that an order will ship the same day. For most orders, please allow 24 hours for your order to be processed. Orders do not ship on Saturdays or Sundays, and customers are responsible for ensuring that the carrier’s being used can deliver to the specified shipping address, for example, Armed Forces Mailbox, P.O. Box.
Packaging Damage
Prior to signing for your order please make sure to inspect the packaging for any signs of damage. If any substantial damage is present that you feel may have affected your item, please refuse the shipment and do not sign the delivery sheet/pad. Once the order is refused, please contact us promptly at customerservice@mypartsgarage.com or call us at toll free 1-800-320-3042 and speak to one of our customer specialist who can complete the claim and process a replacement order.
Returns
Please conact us via phone (800-320-3042), or by email (customerservice@mypartsgarage.com) to receive an Return Number, all orders returned without this number are subject to a restocking fee. All items are returnable within 30 days of purchase, any item beyond the 30 days must be authorized by a customer service representative. All items must be returned in their original packaging and must be in resalable condition and are subject to inspection before a credit or refund is issued. Any item not returned in its original packaging will be subject up to a 30% restocking fee. Any item not returned in salable condition will not be refunded.
Return items to:
MyPartsGarage
7675 S. Quincy Street
Willowbrook, IL 60527
For more information visit MyPartsGarage Auto Parts
Submit your review | |